To: | tentec@contesting.com |
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Subject: | [TenTec] Reviewing the reviews |
From: | "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com> |
Reply-to: | tentec@contesting.com |
Date: | Mon, 21 Jun 2004 11:59:48 -0400 |
List-post: | <mailto:tentec@contesting.com> |
At 11:02 AM 6/21/04 -0400, you wrote:I personally think it would be a better use of talent if the marketing department of Ten Tec would help present OWNERS of the Orion achieve the stability of operation of the Orion and clean up the operational 'bug's' in the Orion, rather than chasing one suspect reviewer who posted on eHam. Who the hell really cares what a reviewer on eHam says about my radio? I want my radio that I have had for a year, to just plain ole' operate reliably. It's a given that we're doing that. I don't design HF rigs or write code - I deal with customer issues. Believe me, I make the engineering department at this company aware of issues with our equipment on a continuous basis - and often they're aware of them before I even make it up the stairs to the lab. Criticism of what we're doing and how we're doing comes with the territory in the ham business - I thnk it's highly inappropriate if its done under the guise of someone else's callsign. If I'd looked up that callsign in our order database and found someone who'd bought a rig from us that was railing about it - fine, I can live with that. We wouldn't even be having this discussion. It's different when someone claims to be a long time devotee of Ten-Tec and a Ten-Tec reflector participant sporting a callsign I've never heard of and who apparently has never bought anything from us. That raises my eyebrows, considerably. I care, quite a bit. People read those reviews and form opinions based on them, in part. Is it fair to Ten-Tec to have a review written by someone who may be using someone else's callsign as a pseudonym and maybe never owned the radio? I see this kind of stuff happen not only to Ten-Tec, but other companies as well. It means little to me how other companies handle it - my impression is they don't do anything. I do. Hey, it may turn out that N7XCH really wrote the review in question and this will all be a moot point. As a regular reflector reader, he must be seeing this discussion. Ed, are you listening? I left a message on your answering machine this morning. 73 Scott W4PA ----------------------------------------------------------------- Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm. Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm. Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com> Email: New product sales/product info sales@tentec.com Service department service@tentec.com While we make every effort to answer email in an expedient manner, the telephone is a much more efficient tool for getting a quicker and more complete answer to your inquiries. Thanks!
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