"But, it sure is an odd way of doing business." --
Ya think??
Coupled with the fact that TT has not advertised
in QST for the past two months and has had no
product advertising (except for promoting its own
web site) in QST since last August, it all does
not inspire much confidence with customers (of who
I am one since 1996) about the current condition
or future viability of the company.
How can anyone be expected to try their products
if there are no dealers, no print advertising,
IMO, a less than optimum web site and they don't
appear at all but the one big show. I don't take
much comfort in their committing to Dayton. Would
you expect less? They need to assure us that they
will be there? Wow.
Elecraft, a similar sized company, seems to
understand that the shows, big and small, a
voluminous, technically oriented web site,
Dxpedition sponsoring and word of mouth
satisfaction are all their significant source of
sales leads and they do not offer a 30 day trial.
As for "no questions" on the TT 30 day trial
returns ...not exactly true.... as I can attest
from the past. Lots of questions as to why. The
refund was made, but IMO begrudgingly. I would not
want to try it again.
This mystery surrounding the need for their
customers to e-mail Jim Wharton about their recent
decision, IMO its simply no way to treat customers
who have growing legitimate concerns based on TT's
very public, recent corporate decisions. Having
run a successful business for 34 years, I can
attest that it is not the customer's privilege to
do business with the company but rather the other
way around.
I bought an Omni VII last year and do like and
enjoy it very much, along with my K3. But I will
have had hard time convincing others to give it a
try in light of these recent peculiar corporate
marketing decisions, the questions they imply and
TT chooses to leave unanswered, evoking legitimate
concerns .
73 de N1LQ-Dave
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