I, too, have encountered vy poor response from TT customer "service." What a
shame that their good
products should be so poorly represented by their public face. I certainly
hope that TT has another
source of income other than ham radio because they (1) do not know how to sell
their radios to hams,
and (2) have a customer service with terrible people skills.
To TT: (1) publish some b&w text ads to teach hams how to adjust and use your
ORIONs.... these rigs
are poor just of the box and if a user never explores A LOT, he will bad-mouth
the radio, etc. The ORIONs are
not your father's receiver and are best operated vy different from earlier
generations of ham radios.... users
and potential customers MUST have this info from the factory... some "Tech
Talks".... to get their radios
to perform to full abilities (good stuf on this topic in the manual is not
enuf).
(2) hire an otherwise retired loquacious ham to be the first answer to ur
customer service phones and Internet.
Tell the guy that his job is to FIRST make the customer feel valued and SECOND
to promise to get answers to
the problem AND THEN GET BACK TO HIM FAST. Hams are unique customers who WANT
TO TALK and a smart
ham radio company provides that chance.... warm fuzzy is the best start,
followed up with real hard answers.
PLEASE TT, we want u to succeed and put out these great products.... you should
have already--with the ORION One--
have been the rig of choice for the majority of hams based on their
performance. You have to ask why that is not true.Charles
Harpolek4vud@hotmail.com > From: k9yc@audiosystemsgroup.com> To:
tentec@contesting.com> Date: Tue, 13 May 2008 11:29:19 -0700> Subject: Re:
[TenTec] K3 vs Orion One> > On Tue, 13 May 2008 13:11:04 -0400, Dick Green WC1M
wrote:> > >Elecraft is performing at a very high level thus far. >
>Unfortunately, by not addressing many outstanding firmware > issues,> >I feel
TT has basically abandoned a large group of loyal users.> > There is a HUGE
difference between the two companies in user > support and online presence. The
Elecraft list has hundreds of > posts each day, upper level Elecraft management
(like the two > owners, one of whom is the chief engineer!) is always
monitoring > it, and responds directly when needed. That list is separate from
> the K3 beta list, which they also actively monitor and contribute > to. > >
By contrast, TenTec's presence on
this list is limited to posting > a list of used/demo gear once or twice a
month and VERY occasional > responses by a salesman to the most outrageous
misunderstandings > or negative comments about products. > > In other words,
Elecraft respects their customers by actively > participating in the email
lists, listening to the traffic, and > learning of their customers' needs and
desires, while Ten Tec > seems to consider this list so trivial as to be
unworthy of their > time. > > I find that quite sad. The late Al Kahn, K4FW,
co-founder of Ten > Tec, and before that co-founder of Electro-Voice and strong
> supporter of Heathkit and ARRL, has long been one of my heroes. > > 73,> >
Jim Brown K9YC> > > _______________________________________________> TenTec
mailing list> TenTec@contesting.com>
http://lists.contesting.com/mailman/listinfo/tentec
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