Last week I called Cushcraft in the hope of obtaining an element piece prior
to heading to Greneda for the ARRL SSB contest. Since I'm within convenient
driving distance of Manchester, I wanted to stop and pick up the replacement
part, the same way as I have done in the past.
Well, after a number of phone calls to their dead-end voice mail system and
an internet order, I finally talked to a real person. I was surprised that
they no longer allow you to stop by and pick up an order. The
disappointment, however, came when the person I talked to said that they
wouldn't be filling the order for 2 to 3 weeks! When I re-read their
confirming e-mail for the internet order, I was really amazed to find
"COMPLETE ORDERS ARE NORMALLY SHIPPED IN 4 TO 6 WEEKS DEPENDING UPON
AVAILABILITY."
This INCREDIBLY POOR customer service leads one to believe they are soon to
leave the amateur market. It sure does not seem that they are doing much to
retain customers through customer service.
Charlie, K1XX
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