Hey John, interesting to hear your comments! Agreed!!!! Force 12
really needs to take some swift action to solve this problem or problems
that they are having.
Just this week I talked to Molly at CrossLink about a "Fault 20"
problem that I have had with my 87A over the years. It came back again and
I didn't have the "fix" sheet. She was very helpful, returned my phone
call, and emailed the instructions. Haven't "fixed" it yet, but the weekend
is still young.
I have been and continue to be a satisfied Alpha customer.
Hope that you are doing well!!!
73,
Bernard, WA4OEJ
----- Original Message -----
From: "W0UN -- John Brosnahan" <shr@swtexas.net>
To: "TowerTalk" <towertalk@contesting.com>
Sent: Saturday, January 08, 2005 10:07 AM
Subject: Re: [TowerTalk] Force 12?
>
> >
> > I don't know what has happened to their customer service, but it is
too
> >bad that they are having problems. Once the "word" about bad customer
> >service gets out, it is most difficult to fix.
>
> While this is true, it CAN be fixed. When I took over Alpha-Power the
> repair side of the company was in chaos due to a huge backlog during the
> buyout of the MRI and industrial heating business. Some suggested it
> may have been the worst customer support in the ham business. The new
> owners of ETO wanted the ham stuff closed down. Thankfully, Dick Ehrhorn
> bought back the ham side of the business. Subsequently I spent six MONTHS
> handling virtually every customer phone call. Ultimately getting
customer
> service back to where it was one of the BEST in the business. Fortunately
> when I left for my heart surgery the new owners have continued to provide
> good service--due in great part to the hard work of AE0Q.
>
> So it IS possible to turn around customer service -- but it takes a MAJOR
> commitment to the effort. I hope that Force 12 will be able to see the
> need for quality support.
>
> 73--John W0UN
>
>
>
> _______________________________________________
>
> See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless
Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any
questions and ask for Sherman, W2FLA.
>
> _______________________________________________
> TowerTalk mailing list
> TowerTalk@contesting.com
> http://lists.contesting.com/mailman/listinfo/towertalk
>
_______________________________________________
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather
Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions
and ask for Sherman, W2FLA.
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