I echo Keith and Fred's comments. DXE has been excellent in service, product
quality and shipping time. Everyone makes mistakes, but I find it hard to
believe that someone at DXE will refuse to resolve this for you. There must
be more to this story.
They have a return policy which is on par with other vendors, so if you don’t
like the connectors, I am sure they will gladly refund you if you return the
connectors. I think this is a discussion that should take place on the phone
between you and DXE, not here on the reflector.
73
NJ0F
-----Original Message-----
From: Fred Keen
Sent: Wednesday, October 14, 2015 1:55 PM
To: Keith Dutson ; 'TowerTalk'
Subject: Re: [TowerTalk] DX Engineering
My DX Engineering experience has been 100% positive, even when I order the
wrong item :-(
FredKC5YN
On Sunday, September 6, 2015 12:53 AM, Keith Dutson
<kdutson@sbcglobal.net> wrote:
I buy from a lot of vendors.
DX Engineering has earned more of my business in the past couple of years
due mainly to the addition of quality products that I used to buy from other
sources.
I also have noticed a big improvement in their service, especially in
follow-up.
IMNSHO, I believe complainers are simply grumbling, maybe because they have
nothing constructive to talk about. <grin>
73, Keith NM5G
-----Original Message-----
From: TowerTalk [mailto:towertalk-bounces@contesting.com] On Behalf Of
Matthew King - KK4CPS
Sent: Saturday, September 05, 2015 11:58 PM
To: TowerTalk <TowerTalk@contesting.com>
Subject: Re: [TowerTalk] DX Engineering
Thomas - as the former owner of a small business, I always wondered if
people were giving me a second chance if I made a mistake. I can tell you
this - if I was made aware of a mistake, it was fixed, handled, and made
right on the spot. I'm hoping that you didn't decide to withhold future
business from DX Engineering and speak negatively of them in a public forum
without at least calling a manager and making them aware of the situation
and how things transpired in your first attempt to rectify the situation.
Yours is the first "they were rude" story that I've ever heard about DX
Engineering. I have a hunch that we've not heard the other side of the
conversation. You'd already experienced the excellent service from them
before, so I'd like to think if you gave them a second chance in proper
fashion through proper channels that you'd see more of the great service
that you'd grown accustomed to from prior dealings.
Give them a call and get a manager (or the owner, Tim Duffy) on the phone
and let them make it right for you, then come back and report that.
To those that say they are overpriced on some things. No argument here, but
I did recently hear that they price match, so maybe that'll help!
73
Matt
KK4CPS
On Sat, Sep 5, 2015 at 3:58 PM, Thomas Noel <tnoel@mac.com> wrote:
I shared the effusive praise opinion for DXE until a recent
transaction. I purchased RG8X cable and ordered Crimp/Crimp connectors
to go with. The connectors supplied were for old style solid conductor
8X cable, and their DXE brand coax with a stranded center conductor
would not fit into the center crimp. When contacted, their only
response was “So, what do you expect us to do about it?” They would
offer no solution, and were very rude on the phone.
I will not do business with them again.
Thomas W Noel
KF7RSF
> On Sep 5, 2015, at 3:36 PM, w1yw via TowerTalk
> <towertalk@contesting.com>
wrote:
>
> A first rate operation, always helpful, always fast and friendly.
> Great
prices. Absolutely no complaints.
>
> 73
> Chip W1YW
>
> Sent from my iPad
> _______________________________________________
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