This is getting pretty far away from Tower Talk, but actually ISO9000:2001 has changed a great deal from the old, original ISO9000:1994, which was the previous revision of the standard. The 9000:2001
the results lousy. People are either writing process documents or they are running around trying to figure out how to pass on audit. With all that its a wonder anyone has time to do any real work or
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On May 13, 2004, at 6:38 PM, Michael Tope wrote: From what I have seen of ISO, its no wonder customer service is so lousy. People are either writing process documents or they are running around tryin
difficulty Steve, you are sort of making my point. You work for a good company that would probably do things right regardless of whether they are certified or not. I don't think ISO certification mag
Steve: The older man you're referring to was named "Joe" as I recall. I ordered from Amidon years ago and Joe answered the phone and when I told him the problem I was trying to solve (apparent RF on
_________________________________________________________ My previous employer went through ISO900x certification and I can verify Bill is right on. IMO, a much better process would be to conduct sci
You know, it is easy to gain that perspective...however I don't agree. The current ISO standard 9000:2001 actually does require data collection for customer satisfaction, it's part of the new standar
_________________________________________________________ Whether a business is "successful" or not depends on your point of view, and I was speaking from the customer's. The folks at Amidon probably
One guy I know gave up on Dell because they simply couldn't get his order right: gave him invalid order confirmation numbers, etc. and all kinds of other hassles. He ended up buying something else, b
* Yoker talk ON. * " Amidon " make me think about a stiffner.. starch or carbohydrate fecul. Maybe the new Amidon owner is not aware (Yet ) of this definition. One should make them aware.... probably
US hams absolutely love to debate bad company service and virus protection on all reflectors, regardless of their initial purpose. The threads just go on and on and on.. Getting fairly fed up with th