it's a PITA, but they'll do it -Charles Anyone had any experiences with Karlnet as to trying to get them to issue a new license to replace a mistake on entering a MAC? Norm __________________________
Ok. It's been 3 days of calls, voice mails, and email, and no response from Karlnet, none, nada, nothing. Very ...well, enough to really piss a guy off. Norm a
Charles, I don't think it's a PITA :) But we are human and can't do it as fast as we'd like ideally. Doug Harman KarlNet, Inc. 525 Metro Place North Suite 100 Dublin, OH 43017 614 822-5275 x 123 614
Doug, it's not the time to replace the license that bothered me, it was the lack of feedback. I thought I was being completely blown off, and I hope you understand how some resentment would start to
I'd like to report that the issue is resolved, the license has been reissued. I appreciate the efforts, Doug. Norm Young the know on to an a I'm are I as [mailto:karlnet-admin@WISPNotes.com]On [mailt
If you want a new key send an email to support@karlnet.com and request one. Be sure to explain the reason why you want one ie. wrong MAC, bad equipment, etc. An RMA # with the equipment is a help. Of
Doug, Actually, my experience with the license-it.com site has not been good. The site is totally counter-intuitive. If I wrote that site, you wouldn't get anyone asking questions about these proced
Norm, Didn't you get the key.. I sent it a while back. Doug Harman KarlNet, Inc. 525 Metro Place North Suite 100 Dublin, OH 43017 614 822-5275 x 123 614 822-0024 fax
Norm, No problem.. I just missed the email.. Then I thought mine back to you got lost. I try to do these as a priority because I know you have to install the equipment to make money. Doug Harman Karl
The site was written by a database guy that worked for a bank. we made a mistake of doing it in house and believe it or not we don't have any expertise in websites. We are going to revamp the website
Norm, Send mail to support@karlnet.com. Include your company, the mac address in error and the license number. Typically they can respond quickly to that. Guy -- Outgoing mail is certified Virus Free
your KarlNet reseller is the one that should handle this -Charles Ok. It's been 3 days of calls, voice mails, and email, and no response from Karlnet, none, nada, nothing. Very ...well, enough to rea
My Karlnet reseller claimed (correctly, I believe) that it is something that you have to take up directly with Karlnet (it makes sense, in that it involves the creation of a brand new license, which
Norm, The reseller, if he doesn't send the email, needs to be copied on the email. The reason is we get a purchase order from the reseller so our contract is with the reseller and not the ISP. I beli