Members of this reflector will almost certainly appreciate this post to the Amps reflector from Dishtronix, the company that bought RKR. The third paragraph is particularly interesting. The complaint
Hi Jim this is KD8BTQ-Ralph I have been a TenTec fan for years being a red neck Electronics Tech retired USN anyway I too do not approve of jumping on Mike like that. I see Mike Dishop as a good guy
Ralph, The reality is that there are people in this world today who expect or demand things that they are not entitled to. One of those things being warranty support for items out of warranty, or 'fr
While I agree with MOST of your comments, Ron, I believe you are underestimating the population percentage. In my view, the "palms up" entitlement crowd is a significant and growing percentage of the
I ask myself that question almost every day. The only answer I find is, "it's fun." Luckily we make half our money in the commercial market which enables us to keep selling into the ham market (and s
Author: steve jobes via TenTec <tentec@contesting.com>
Date: Thu, 22 Sep 2016 13:40:35 -0400
Well said Ron, I agree! 73, Steve W1DXH Ralph, The reality is that there are people in this world today who expect or demand things that they are not entitled to. One of those things being warranty s
Thanks Steve. Without going into the gritty details (to, paraphrasing Dragnet, protect the guilty)... quite a few years ago, I heard a tale of woe regarding a TT amplifier on a DX related reflector.
Author: Joe Papworth via TenTec <tentec@contesting.com>
Date: Thu, 22 Sep 2016 14:20:07 -0400
I don't have a dog in the fight but I have to tell you guys this unbelievable story. I wrote it for our club's newsletter. I hope the formatting doesn't get discombobulated too badly. Words To Shop B
Slightly OT but there is also a motorsports-oriented company owned and operated by the same folks as DXE. Same "above and beyond" customer service from them also. (If you're curious who it is look at
Author: Joe Papworth via TenTec <tentec@contesting.com>
Date: Thu, 22 Sep 2016 14:35:49 -0400
I think it's called Summit Racing. Their stock of "car stuff" is very impressive. If I was still into hot rodding, I'd be spending $$$ there on more than just radios.. In a message dated 9/22/2016 2:
Some of you guys seem to miss the reason I posted the email. It's NOT that someone was unrealistic in their expectations (although that is certainly true), but rather the history lesson of the downfa
I suspected at the time of the too-good-to-be-true sales, that the company was being looted. I hope the new owner can surmount the massive difficulties he is facing. I would really like to buy a new
*I am also wishing nothing but the best for Ten Tec. My problems are with a company that will not even answer their phone. Having owned several repair shops, it is hard for me to see how it is good f
I believe it is not the same business, Wade. I'm not privy to the details of the various transactions where Tentec changed hands, or appeared to, but I have spent some time in the "sausage factory" w
Mike posted long ago that Ten-Tec was only taking emails, no phone calls. He has repeated that several times since then in various emails. No point in continuing to try and call them. They won't answ
Hmm, make that MON/TUE/WED answering emails. I finally learned what order the days in the week come in. 73 - Rick, DJ0IP (Nr. Frankfurt, Germany) Mike posted long ago that Ten-Tec was only taking ema
Wade, The problem is that the person who answers the phone must 1) be able to do more than make it stop ringing and 2) be paid. This is clearly a stripped down operation. The Owner says he's trying t
Apparently whomever is answering emails, doesnt quite get to them all. In the past three weeks Ive sent at least six emails asking for availability of a part. so far. zip So? Does that mean they dont
What Jim said plus, you have a record of your correspondence. Ron KI0II Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 _______________________________________________ T
While I understand that they are running a skeleton crew, IMO they must have both phone and email support every day. At work when we are selecting components the big thing is support, and when emails