Excellent point Randy,
The power of the internet is very impressive, but we have to be careful not
to over-react to normal variations in customer service--none of them are
perfect. If we stick to the facts about our experiences & exercize a
degree of tolerance, we can use the internet both to inform each other and
to apply some constructive pressure to those companies who have problems.
73, Dan - W4TQ
Dan Long
8035 Tokyo Pt.
Dunnellon, FL 34433
e-mail: ad4hw@citrus.infi.net
phone: 352-563-0934
----------
> From: hamradio <hamradio@emerald.oz.net>
> To: towertalk@contesting.com
> Subject: [TowerTalk] Manufacturer/Dealer Service
To: <towertalk@contesting.com>
> Date: Sunday, June 01, 1997 12:37 PM
>
> One of the things we have all seen since getting on the Internet is
> the vastly improved communication within the ham (or any other, for that
> matter) community. I am referring to how quickly the word gets out when
> there are problems, either with a new product or a service.
> If it weren't for the Internet, how many of us would even know the
> real extent of equipment problems? Or which
> manufacturer's or dealers are giving truly good or bad service? We
> would probably chalk our experiences up to our own good luck/bad luck,
> and take their word for it that OUR problem is one-of-a-kind, or that we
> should just live with it like everybody else, etc.
> I suspect that this list, as well as our other similar Internet
> forums, will have a tremendous impact in improving the products and
> services we use as time goes by.
> The manufacturers and dealers will learn (many have or didn't need
> to, some are still running a little late) that the days of fooling their
> customers are over, and that when they go into business or offer a
> product it had better be READY, and that they are prepared to stand
> behind it, unless they want immediate, massive negative publicity (or
> else they will soon be OUT of business).
> When talking to customer support and sales people I make a point of
> casually mentioning INTERNET (and/or sometimes specific lists, etc.) in
> one way or another as my way of letting them know that my experience
> with their company is subject to worldwide publication.
>
>
> de Randy, W7HR <hamradio@emerald.oz.net>
>
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