Hi Ryan-
The boxes we used to ship our mugs in were approved by our supplier as
"shipping-safe." We sent out over 300 mugs, and I've heard of 6 mugs that were
broken.
We will happily replace any mug that arrives broken. Just give me a call.
73,
Sean Kutzko KX9X
Contest Branch Manager
ARRL - The national association for Amateur Radio
225 Main Street
Newington, CT 06111 USA
(860) 594-0232
email: kx9x@arrl.org
--- On Sun, 4/11/10, Ryan Jairam <rjairam@gmail.com> wrote:
From: Ryan Jairam <rjairam@gmail.com>
Subject: [CQ-Contest] Broken ARRL clean sweep mug
To: "CQ-Contest Reflector" <cq-contest@contesting.com>
Date: Sunday, April 11, 2010, 6:07 PM
My XYL (KC2OYY) scored a clean sweep in the November phone sweepstakes
contest. Since this was her first she wanted the clean sweep mug so we
ordered one. Lo and behold this week we found on our porch a box
delivered via Fedex. When we picked it up, it sounded like a bunch of
nuts and bolts inside.
Opened it and it was the clean sweep mug, shattered into about 10 pieces.
But what is remarkable is that the mug was not packed with any sort of
padding at all, not even brown paper. It was just thrown in a box,
label slapped on and sent off on its way.
She's going to call ARRL on Monday but I find it really disappointing
that no one found it appropriate to pack such a fragile item with
care.
I hope everyone else got their mugs in one piece.
73
Ryan, N2RJ
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