I totally agree on the 800 numbers - the other day when our cable was
down, the phones were being answered in the Philippines. Snow? What's
that?
73, Pete N4ZR
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On 2/11/2010 8:22 PM, Jon D. Garner wrote:
> Oh and BTW;
> I hade been a lurking obverver for 2 yrs here so...
> all the helpful suggestions had already been fallowed long ago.
>
> Had meant to provide an exact description as what has alread been done.
> then ask for contacts with-in FP&L.
> None have been forthcomeing.
>
> It really appears that the only way to move forward now is to tackle the
> phone-trees again.
>
>
> Pain, frustration and wasted time here I come.
>
> someone wrote:
> 1. Narrowed it down to a single pole, and took down the pole number.
> 2. Called the guy and gave him the information, asking if it was OK to
> short-circuit the system.
> 3. Went out with him and demonstrated the noise was indeed coming from
> that pole.
> 4. Stayed out there while they worked, meanwhile chatting with the
> engineer.
> 5. Thanked them profusely when things were fixed.
>
> ......
>
> done did done did.
>
>
> All the correct and precise information I attempted to pass thru ther 800
> number.
>
> Only to be sent someone who wasn't equiped to deal with all the problem
> wasn't knowledgable.
>
> .
> A short description of the phone-tree system at FP&L as told by a employee.
>
> Bauble and trinkets and awards parties are held each week for the person who
> prscesses
> the largest number of calls the previous week. There is no incentive to
> get the usefull information from the customer only to be quick.
> Admonishments are handed out for answering too many questions,
> or takeing too much time.
> Some are just literate. And some he really though were dumb as bricks.
> When said employee tried to point out the importance of getting all the
> information
> at one training session he was overruled by upper management.
>
> This here illustrates just why it's often very hard to get RFI resolved.
>
>
>
>
>
>
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>
>
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