[Top] [All Lists]

Re: [RFI] Working with the Power Company (was: Privileged treatment)

To: garnerj@bellsouth.net
Subject: Re: [RFI] Working with the Power Company (was: Privileged treatment)
From: Pete Smith <n4zr@contesting.com>
Reply-to: n4zr@contesting.com
Date: Fri, 12 Feb 2010 05:27:15 -0500
List-post: <rfi@contesting.com">mailto:rfi@contesting.com>
I totally agree on the 800 numbers - the other day when our cable was 
down, the phones were being answered in the Philippines.  Snow?  What's 

73, Pete N4ZR
Visit the Contesting Compendium at http://wiki.contesting.com
The World Contest Station Database, updated daily at www.conteststations.com
The Reverse Beacon Network at http://reversebeacon.net

On 2/11/2010 8:22 PM, Jon D. Garner wrote:
> Oh and BTW;
> I hade been a lurking obverver for 2 yrs here so...
> all the helpful suggestions had already been fallowed long ago.
> Had meant to provide an exact description as what has alread been done.
> then ask for contacts with-in FP&L.
> None have been forthcomeing.
> It really appears that the only way to move forward now is to tackle the 
> phone-trees again.
> Pain, frustration and wasted time here I come.
> someone wrote:
> 1.  Narrowed it down to a single pole, and took down the pole number.
> 2.  Called the guy and gave him the information, asking if it was OK to
> short-circuit the system.
> 3.  Went out with him and demonstrated the noise was indeed coming from
> that pole.
> 4.  Stayed out there while they worked, meanwhile chatting with the
> engineer.
> 5.  Thanked them profusely when things were fixed.
> ......
> done did done did.
> All the correct and precise information I attempted to pass thru ther 800 
> number.
> Only to be sent someone who wasn't equiped to deal with all the problem
> wasn't knowledgable.
> .
> A short description of the phone-tree system at FP&L as told by a employee.
> Bauble and trinkets and awards parties are held each week for the person who 
> prscesses
> the largest number of calls the previous week.  There is no incentive to
> get the usefull information from the customer only to be quick.
> Admonishments are handed out for answering too many questions,
> or takeing too much time.
> Some are just literate. And some he really though were dumb as bricks.
> When said employee tried to point out the importance of getting all the 
> information
> at one training session he was overruled by upper management.
> This here illustrates just why it's often very hard to get RFI resolved.
> _______________________________________________
> RFI mailing list
> RFI@contesting.com
> http://lists.contesting.com/mailman/listinfo/rfi
RFI mailing list

<Prev in Thread] Current Thread [Next in Thread>