In my experience, when companies feel there is some potential product
liability, they generally move pretty quickly. When Eaton, for example, found
that its AFCIs were tripping, they put engineers on a plane. At this stage,
let's give thema bit of room and assume that they will do the right thing.
________________________________
From: RFI <rfi-bounces+w1rfi=arrl.org@contesting.com> on behalf of Dave Cole
<dave@nk7z.net>
Sent: Wednesday, May 27, 2020 4:13 PM
To: rfi@contesting.com <rfi@contesting.com>
Subject: Re: [RFI] Samsung Oven Update #3
Well handled!!!!
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources
On 5/27/20 10:26 AM, Randy Diddel wrote:
> Hello,
>
> I am a couple of days behind posting this but wanted to update you all as I
> know that you are hanging on the edge of your COVID seats! :-)
>
> I found a “Contact the SEO” form on their site and submitted a detailed,
> friendly summary of what has happened with the first repair attempt along
> with the description of the issue and my concerns about safety, fire hazard,
> and liability. It also allowed upload attachments so I included a copy of my
> repair ticket for good measure. This was on Saturday afternoon (Memorial Day
> weekend).
>
> One Monday (!!!) a representative from the CEO’s office called me on the
> phone and took down some more details and contact information. I was shocked
> that anyone was paying attention over the holiday weekend. I take this as a
> good sign that someone deems this important enough of an issue to make
> contact with me right away. I explained that I am not only interested in
> solving this for my own selfish reasons but also for the general good and
> that I would make myself, radio gear, and oven available for any testing,
> inspection, or potential remedy.
>
> As before, I will post any and all developments as they come.
>
>
> And, as a backup plan, I have ordered a couple of the real big ferrites from
> Newark in case this all goes south and there is no resolution. I am trying to
> run down a 12V inverter to temporarily power the oven to see if there is any
> change in behavior. No luck yet, I may just go get a cheap one from Harbor
> Freight.
>
>
> 73
>
> K5RHD
>
> /randy
> _______________________________________________
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> RFI@contesting.com
> http://lists.contesting.com/mailman/listinfo/rfi
>
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