I have found out that many "large" companies fail to continue support of
their product! Example: Hewlett-Packard fails to support their Pavilion
Desktop PC Model 8578C. The combination modem/sound card D7313A
(HP-5184-3448) is no longer supported, in fact, HP quit supporting it while
my unit was still under the first year warranty. After months of
information and support seeking from HP, HP tells me to go out and buy
individual PCI modem card, and PCI sound card and install them in the PCI
slots. They couldn't or wouldn't recommend available cards which would be
suitable. This unit was purchased new in Nov 99 and failed in Jul 00....the
computer has been inoperable during all this time.
I find it hard to believe that a company of Hewlett Packard stature could
leave their customers in a lurch like this...but they do!
73,
Jim WD4AIR
>From: "Sherrill WATKINS" <SEWATKINS@dgs.state.va.us>
>To: <k8vt@ameritech.net>, <seweber@netnitco.net>
>CC: <tentec@contesting.com>
>Subject: Re: [TenTec] Jupiter display backlight
To: <tentec@contesting.com>
>Date: Wed, 29 Nov 2000 15:32:39 -0500
>
>
>Question: Is the electroeluminescent material that was used in the Delta
>II a material with a known finite lifespan, similar to an incandescent
>lamp? - Corn k4own
>
> >>> <seweber@netnitco.net> 11/29/00 03:06PM >>>
>
>Thank you for the constructive reply. Actually what I am asking is if
>TenTec learned from history. Let me address the issues individually:
>
>1) The Delta II is not an ancient radio. QST reviewed it in 1992 so
>presumably they were made and sold as recently as 92 or 93. Mine had a bad
>panel in 1998
>
>2) The original panels were made by ELTECH in Austin TX. They are still in
>business and those of us that have repaired our rigs have purchased new EL
>material from ELTECH. http://www.ellamp.com/
>
>3) TenTec chose to not support this display even though EL material is
>still available from the original supplier.
>
>I am a long time TenTec fan. I own and use a Triton IV, Omni B, Delta II
>and even have a TenTec 2591 HT with the optional PL deck! My station is
>littered with TenTec accessories and goodies. I hope to never be seduced by
>dark side and buy a Yaecomwood. But my Delta II had a dim display when I
>bought it used in 1998 and I was amazed that in stark contrast to my
>previous experiences with TenTec, they would not provide support!
>
>THEREFORE, the questions remain:
>
>How does TenTec illuminate the display on the Jupiter?
>Is it backlit with an EL panel?
>If so, are they ELTECH panels?
>Will repair parts be available for a reasonable time?
>
>After all, TenTec is describing the Jupiter as possibly the last radio we
>might need to buy. Five years down the road will the display be so dim
>that I will need to carefully position a desk lamp in a darkened room in
>order to read the frequency, as I had to do with my Delta II?
>
>Inquiring minds want to know!
>
>At 6:40 AM -0600 11/29/00, Carter Grabarczyk wrote:
> >Steve,
> >Hopefully this will be construed as a constructive comment....
> >
> >With the Delta II, what you are really asking Ten Tec to do is have a
> >crystal ball. TT did not make the panel, they got it from a vendor. TT
> >can just go by the MTBF (mean time between failures) that the vendor
> >provides (assuming the vendor has a crystal ball too). Then you are
> >asking TT to guarantee that the vendor won't go out of business or stop
> >manufacturing that particular item (apparently what happened with the
> >Corsair issue). This seems a bit much to ask of TT (and as generally
> >good of a company as TT is, it seems a little harsh to hold them
> >responsible for a vendor going out of business or no longer making a
> >particular item).
> >
> >That you are "...wanting to KNOW and to have ironclad assurance" is nice
> >to have, but unfortunately the real world tends not to work that way.
> >
> >73/Carter/K8VT
> >
> >P.S. Just as an exercise, see how many parts Yaecomwood carries for
> >10-15 year old radios (compared to TT). I think you will be surprised.
> >
>
>73 de Steve Weber, KD9BO
>--
>An infinite number of rednecks
>in an infinite number of pickup trucks
>firing an infinite number of shotguns
>at an infinite number of road signs
>would eventually produce all of Shakespeare's plays
>in Braille.
>
>
>
>--
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>
>
>
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