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[TenTec] A/B Testing Flame Wars

To: tentec@contesting.com
Subject: [TenTec] A/B Testing Flame Wars
From: Bill Tippett <btippett@alum.mit.edu>
Reply-to: tentec@contesting.com
Date: Wed, 25 Jun 2003 16:31:03 -0400
List-post: <mailto:tentec@contesting.com>
N4ZR wrote:

>In the meantime, there have been many other indications that Ten-Tec is following this discussion and is vitally interested.

>Well, they should be, but when was the last time you can recall such an
active dialogue taking place with one of the Big Three Japanese transceiver manufacturers?

        Very well said Pete!  Without naming names:

1. Which Big 3 manufacturer has had numerous design flaws (clicks, noisy IF chain, AGC issues, etc) that have required users to modify their radios, at their own cost, while never even acknowledging that they have a problem?

2. How many times has the President of one of the Big 3 posted a response on a reflector or personally communicated with someone having a problem?

3. Which of the Big 3 has actively taken user feedback and incorporated it into the design of their radio?

I have never owned a TenTec radio, but I see a company that is responsive to customers, who stands behind their product and actively solicits customer feedback.

        I also admire TenTec for their integrity...things like:

1. Limiting CW rise/fall times to parameters that will not cause clicks (3 ms minimum).

2. Paying attention to total keyed bandwidth characteristics to minimize bandwidth (i.e. shaping the signal beyond just the rise/fall times). ( http://www.doug-smith.net/cwbandwidth1.htm )

3.  Limiting SSB bandwidth to 3900 Hz maximum.

4. Not making misleading advertising claims ("144 dB dynamic range", "IP3 of +40 dBm", etc.)

5.  30-day return policy.

TenTec may be having a few teething problems with Orion but guess what, they are addressing them rather than stonewalling them. Just try asking one of the Big 3 about their click problems and tell me what they say!

>"So bravo Ten-Tec -- keep listening."  AMEN Pete!

                                                73,  Bill  W4ZV


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