Perhaps it will help if we all keep in mind that in setting the 30-day
return policy, Ten Tec management anticipated a certain percentage of
returns and adjusted the sale price to accommodate that expense. This is
universally done in any business where a product is eligible for return and
no re-stocking charge is made.
On the whole, the person who eventually receives the ORION in question would
have gotten a much better deal from Ten Tec in terms of warranty and other
support had the unit been returned according to the Ten Tec plan.
By not returning the radio and instead selling it privately, the original
owner is losing money, Ten Tec is losing an opportunity to resell the item
perhaps with additional accessories and the new owner is without any
warranty coverage.
The fact that the radio has not sold in about a month now points to the fact
that most potential buyers are looking to Ten Tec first for a used ORION for
the reasons stated above.
It is always unfortunate when misplaced good intentions benefit no one.
73/72, George
Amateur Radio W5YR - the Yellow Rose of Texas
Fairview, TX 30 mi NE of Dallas in Collin county EM13QE
"Starting the 58th year and it just keeps getting better!"
w5yr@att.net
----- Original Message -----
From: "Ariel M. Elam" <k4aal@comcast.net>
To: "rr1632" <rr1632@dragonbbs.com>; "Ten-Tec Reflector"
<tentec@contesting.com>
Sent: Friday, October 17, 2003 8:30 AM
Subject: [TenTec] Sale
>
> Hi Mike-- I understand your point and it is honorable that you do not
> want TT to lose on your sale. Most would not feel that way. Orion would
> also be too much for me.
>
> There IS one thing to consider, however. When YOU sell it, there will be
> no warranty transfer. I know. That's the way I got my VI+. The encoder
> died and it was out of warranty even though originally sold less than a
> year before I got it. When TT sells it again, it at least has a 30 day
> warranty.
>
> Perhaps, as I look back, it should have been sold on a lease-purchase
> plan.
>
> 73,
>
> Ariel, k4aal
> _______________________________________________
> TenTec mailing list
> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
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