I'd add the comment that there has been a dozen or so orions sold outside of
ten tec.
So it could be, the reviewer is lagit.
The comments by many of people being able to tolerate the firmware problems
and people intolerant of the firmware have a lot to do with these things.
It's a hobby right?
The Orion has brought back a lot of fun in the hobby for me, So I use it
and find more and more things that make it more useful.
Yes, I get real upset when I'm in the middle of a QSO and something quits
working. Latest firmware though has reduce these occurances and I pre-sume
that they will eventually be resolved.
No matter what, there is a way to get back up quickly and I usually finish
the QSO. Those instances though do not do well for the image of TT for the
people on the other side of the QSO.
Thus the drive and validly so, to finish up.
By the way, an ARRL article in the current issue of QST on the Orion and
transverters is in error. They are not aware of the PTT option put into the
Orion that would solve the issues brought up.
73's
Rich
K5SF
From: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>
Reply-To: tentec@contesting.com
To: tentec@contesting.com
Subject: [TenTec] Reviewing the reviews
Date: Mon, 21 Jun 2004 11:59:48 -0400
At 11:02 AM 6/21/04 -0400, you wrote:
I personally think it would be a better use of talent if the marketing
department of Ten Tec would help present OWNERS of the Orion achieve the
stability of operation of the Orion and clean up the operational 'bug's'
in the Orion, rather than chasing one suspect reviewer who posted on eHam.
Who the hell really cares what a reviewer on eHam says about my radio? I
want my radio that I have had for a year, to just plain ole' operate
reliably.
And the Orion does not do that.
Tom - W4BQF
It's a given that we're doing that. I don't design HF rigs or write code -
I deal with customer
issues. Believe me, I make the engineering department at this company
aware of issues with
our equipment on a continuous basis - and often they're aware of them
before I even make it up
the stairs to the lab.
Criticism of what we're doing and how we're doing comes with the territory
in the ham business -
I thnk it's highly inappropriate if its done under the guise of someone
else's callsign. If I'd looked
up that callsign in our order database and found someone who'd bought a rig
from us that was
railing about it - fine, I can live with that. We wouldn't even be having
this discussion. It's different
when someone claims to be a long time devotee of Ten-Tec and a Ten-Tec
reflector participant
sporting a callsign I've never heard of and who apparently has never bought
anything from us.
That raises my eyebrows, considerably. I care, quite a bit. People read
those reviews and
form opinions based on them, in part. Is it fair to Ten-Tec to have a
review written by someone
who may be using someone else's callsign as a pseudonym and maybe never
owned the radio?
I see this kind of stuff happen not only to Ten-Tec, but other companies as
well. It means little
to me how other companies handle it - my impression is they don't do
anything. I do.
Hey, it may turn out that N7XCH really wrote the review in question and
this will all be a
moot point. As a regular reflector reader, he must be seeing this
discussion. Ed, are you
listening? I left a message on your answering machine this morning.
73
Scott W4PA
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