Al W5IZ said in part: Let me understand that I bought 2 TenTec Orions, an
Orion and an Orion II, and paid for them in full. The firmware has bugs years
after the purchase. TenTec is aware of the bugs and I should wait for them to
do other things before fixing the bugs. Sorry, companies lose customers by
ignoring them in this manner. I am certain that former TenTec customers have
moved to the K3 and will continue to do so. Perhaps that is a business
strategy of TenTec to get the complainers to change loyalties to another
supplier and whine on their reflectors instead. There is certainly a lot of
moaning about deliveries on the Elecraft site, so if it is TenTec's stratgegy
it is working. 73 de Al, W5IZ
There is this perception that the K3 and Elecraft is the nirvana of HF radio
performance and customer service - and that Elecraft have the upper hand in
responding to customer needs. In reality, BOTH TenTec and Elecraft do a superb
job of customer support, but not a perfect job. Witness the Elecraft reflector
where customers have been waiting for K2 enhancements and fixes for a number
of years without success (albeit small or insignificant items). Regarding the
K3, I'm sure its going to be a stellar radio, but if I had purchased one back
in May, and had it delivered in late fall, and was waiting for the DVR or 2nd
Receiver option, I might be a little upset that the ship date on the options
has slipped again.
To think that TenTec (or Elecraft) are deliberately adopting a strategy of
driving whiners to a competitor through (perceived) poor customer service is
delusional.
For my part, I have owned (excellent) product from both of these companies and
have been very (not completely) satisfied. I will continue to purchase their
wares and enjoy the fruits of their development labours.
Dave White, VE6DRW
dwds@trinustech.com
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