Well Rich, at least they didn't flat out refuse to sell some to you. THAT
would definitely be in the "not taking care of their old customers" category.
The reality is, this is not your father's Ten Tec. And that is not by any
means a knock on Mike or his efforts to get Ten Tec (and Alpha as well) back
into viable companies. I don't know how big the company is right now (nor
would there be any reason I could or should know) but I strongly suspect that
it's running on small staff. So some things that a larger company could do at,
in effect, a break-even or small loss-leader cost, for the sake of good
customer relations, are simply not possible today.
(I'm sure YOU know all that, but not everyone on the list may)
But that is today. Tomorrow, we can all hope, will be better.
Now... I don't know how much a ramp washer would cost. Personally, since the
minimum order isn't THAT high, I'd order enough to cover the minimum, and then
offer the extras at cost plus shipping to people on the list. You'd have your
washer, others would have them at a reasonable price, and everyone comes out
ahead. But that's just me. (Funny thing, I just did that same thing with some
Dell Windows 10 OEM DVD's, but that's another story...)
73, ron W3WN
-----Original Message-----
From: Rich H <rhattaway@hotmail.com>
To: tentec <tentec@contesting.com>
Sent: Thu, Mar 22, 2018 11:59 pm
Subject: Re: [TenTec] Parts
I did try to purchase a ramp washer for the PTO in an Omni D. Now I admit that
it is not a huge purchase, but I'd have loved to get my hands on a new one or
three. The response was " We have them, they are $25 minimum order, plus
shipping " . Now I know that they are trying to make money, and no doubt they
make more fixing PTO's than selling parts that may not have replacements
available. It's all a business decision, and of course they would sell me
parts, just at ridiculous prices.
Point is, they would make more PR points, I think, if they took care of their
old customers. Even those that want to buy a handfull of really cheap injection
molded washers. But what I think and somewhere between $ 0.79 and $ 7.50 will
get you a cup of coffee, and that's about all. It's not a crime to want to make
money, and being an independent business guy, I understand both sides. They
have the parts, and they will sell them.
Now if anybody wants a picture string on how to make the said ramp washer, I
will be glad to provide it.. and I won't charge anything. And mine wont
collapse after 30 years. Just email me 😊
Dick
W4PID
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
I have not seen anything to support the assertion that TT will not sell
parts to owners of TT equipment. It would have circulated on this list
first, that I read daily.
Now in the case of radios more than 10 years old, that likely is the
case as a practical matter, since older parts are often discontinued by
suppliers. The same is true of auto shops, they often have to resort to
used parts when supplies dry up.
-Stuart Rohre
K5KVH
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