I suspect that most of the Sevierville employees are gone; retired, laid
off or quit. Dishtronix appears to be focused on their own products and
Ten Tec government and commercial products. Also, Ten Tec was shut
down by Covid restrictions.
I've been able to repair Paragons (mine and a friend's). A rig like
that can eat up many troubleshooting hours, so to pay someone to fix it
would be cost prohibitive. The other big limitation is parts
obsolescence. If a processor or memory chip goes, the rig is finished,
unless one can find a parts rig.
That's why it's important to have at least one truly vintage rig in the
shack, like my Heath HW-100. I can still get tubes, generic
transistors, resistors and capacitors.
73,
Bob WB2VUF
On 1/26/2021 3:08 PM, Bernie Skoch via TenTec wrote:
I recently had an Orion II in to Ten-Tec for repair on a problem that was just
beyond me to fix.
Service was good, reasonably priced, but slow. The tech called me to get
payment information and to my surprise told me it was only him there; he was the only one
doing repairs.
I have no reason to doubt him, and that might at least partially explain some
of their limitations.
There are plenty of independent amateur radio repair firms. Maybe one of these
can help:
eHam.net
73 and good luck.
Bernie
-----Original Message-----
From: Ed Lawson <elawson@grizzy.com>
To: tentec@contesting.com
Sent: Tue, Jan 26, 2021 1:46 pm
Subject: Re: [TenTec] Ten Tec Argo V repair
I guess it is important to keep in mind that the only value our radio
toys have is the enjoyment of using them so better to use them up than
let them sit. So no big deal once you get your fair value of use from
them if they cannot be repaired.
That said, seems one thing going for TenTec traditionally was their
service. If loyal user is willing to pay to have them determine if a
rig is repairable and, if so, at what cost; then so long as they are
making money it would seem bad business to turn everyone out in
the cold. I assume it is not a viable business practice or they really
do not want to support the ham gear anymore beyond whatever they now
produce and given what they produce and that does not seem a viable
business model either at this point.
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