I have placed 3 orders over the last 2 months. I have had great
service each time. I work with customers every day with my job. I
know what is good and bad service.
I will always try a company again if I get bad service 1 time just to
see if it was a bad day for some one. I also take the time to talk to
management/owner when I am not happy. We have TOO few Ham radio
stores left. We need to try and help the stores do a good job, if we
can. Try living over sea's and not have a ham store to use, it is the
pits.
I don't know why but I have had good service from them.
73
Paul, WG0G/W2
______________________________ Reply Separator _________________________________
Subject: Re: [TowerTalk] Texas Towers
Author: sbookout@mnsinc.com at SMTPLINK-rammob
To: <towertalk@contesting.com>
Date: 5/21/97 12:55 AM
Bill Fisher - W4AN wrote:
>
> > I wonder why Texas Towers put those great advertisments and such a lousy
> > service. Once they hang up on me after noticing my accent.
>
> I think it's all in who you talk to over there. I recently received an
> email from the owner of the company (Gerald) who was very concerned about
> a note I posted on the reflector concerning his company. The bottom line
> is (I believe) that he has one or two problem children over there
> answering the phone.
>
> Last week I placed an order with Gerald and everything went smoothly
> other than the order shipping two days after I placed it and not being
> told. I have been told by other friends that Neal is "the guy" to talk
> to over there.
>
> Like they... It's not what you know, it's who you know.
>
> 73
>
> Bill, W4AN
>
> --
> FAQ on WWW: http://www.contesting.com/towertalkfaq.html
> Submissions: towertalk@contesting.com
> Administrative requests: towertalk-REQUEST@contesting.com
> Problems: owner-towertalk@contesting.com
Maybe so, Bill, but the bottom line is it's driving customers away. I
was given some needless petty crap over the phone when I wanted to order
some tubing. Not much of a purchase, but I needed to do some repairs.
Now, it will be a 'cold day in Hates' before I buy anything there.
That is why, Bill, I try to give customer service 'above and beyond',
cuz I hate when it's lousey.
73 de Steve, NJ4F
The DX4WIN guy
--
FAQ on WWW: http://www.contesting.com/towertalkfaq.html
Submissions: towertalk@contesting.com
Administrative requests: towertalk-REQUEST@contesting.com
Problems: owner-towertalk@contesting.com
--
FAQ on WWW: http://www.contesting.com/towertalkfaq.html
Submissions: towertalk@contesting.com
Administrative requests: towertalk-REQUEST@contesting.com
Problems: owner-towertalk@contesting.com
|