Maybe Ten Tec would be willing to teach a class on Customer Service! It
would be open to the gang at F12, Yaehoocom and others....wouldn't that be
nice if all had TT class customer service?
Tony
----- Original Message -----
From: "Merle Bone" <merlebone@charter.net>
To: <towertalk@contesting.com>
Sent: Thursday, December 11, 2003 2:25 PM
Subject: [TowerTalk] RE: F12 Customer Service
> " the force 12 is overpriced, and,
> as i said, their customer service is a JOKE. I waited THREE MONTHS for
> them to return an email when the rivets F12 installed in the antenna
> failed. The university paid quite a bit to buy replacement parts, since
> the reflector tumbled 50 feet to it's demise. to add insult to injury,
> the owner of the company told me at dayton (without realizing i was the
> customer whose antenna fell apart) that it was my not putting it
> together correctly that caused it to fall apart. "
>
>
>
> I think some of the "early experiences" that people have reported with F12
> Customer Service have increased their focus on technical support for
> customers. I requested tech support several times while building and
> planning the installation of my F12 C3SS. I got great support via E-Mail.
>
> I've been quite impressed with the performance of the antenna. I modeled
the
> antenna, using ENZEC, and found the model predictions to be very close to
> the specs. I have tested the C3SS against other antennas I have, which I
> have also modeled, and find it's performance to meet my expectations. It
has
> only been up 6 months, so durability data will have to wait till later,
but
> I felt it was very robustly constructed.
>
>
> Merle Bone
> W0EWM
>
>
> _______________________________________________
>
> See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless
Weather Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any
questions and ask for Sherman, W2FLA.
>
> _______________________________________________
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> TowerTalk@contesting.com
> http://lists.contesting.com/mailman/listinfo/towertalk
_______________________________________________
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather
Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions
and ask for Sherman, W2FLA.
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