Re: [TowerTalk] Amidon customer satisfaction

[Jim Lux <jimlux@earthlink.net>]

At 02:33 PM 5/13/2004 -0400, K7LXC@aol.com wrote:
> In a message dated 5/13/04 11:27:17 AM Pacific Daylight Time, n2ic@arrl.net
> writes:
>
> > Just remember all ISO-9001 really says, in a nutshell, is "Say what you do
> >  (in writing), and do what you say (and prove it)".  So, I would ask them
> for
> >  a copy of their process documentation pertaining to packaging of products.
> >  It would also be interesting to see what their process documentation says
> >  about assuring that the correct ferrite mix is being shipped.
>
>     Yeah, like someone resistant to good customer service is going to go to
> the trouble of providing some internal documentation.
>
> Cheers,
> Steve     K7LXC
> ____

If they're interested in retaining their ISO900X certification they'll go 
to the trouble.  That's the kind of thing that results in a CAN (Corrective 
Action Notice), and if the external auditing organization knows to look for 
it...


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