:::: This is the message from Jay at Array Solutions.
BILL K2OWR
----- Original Message -----
From: "Jay" <jayt@arraysolutions.com>
To: "Bill K2OWR" <k2owr@comcast.net>
Cc: <bobn@arraysolutions.com>
Sent: Friday, January 01, 2010 10:23
Subject: Re: Six pak problems
> Bill
> I found it, it was started today I see.
> the question I have is why don't you and the others call us before
> complaining. We have a lifetime warranty on the SixPak save a lightning
> hit?
>
> Jorge was fixed this week. He only had to remove the armateur keepers and
> now he says his SixPak is perfect. It says to do this in the manual.
> His only other problem seems to be a software issue with his setup.
> WinTest or N1MM have a communications problem with his BandMaster, But
> were helping him on this as well. It will probably turn out to be simple
> set up issue.
>
> Please tell the TowerTalk folks to go to the latest manual download for
> the manual or how to test a SixPak, and remove those armateur keepers.
> These keepers are for shipping only, we found that we had to put them in
> to keep the armateurs from flying off the relays during rouph handling
> during shipping. They can jam and make the relay stick.
>
> Pleaes pass this whole message along to the group. I am not a member since
> we get way too many e-mails now.
>
> Here is the download Link
> http://arraysolutions.com/Products/testingasixpak.htm
>
> If your SixPak doesn't respond after removing the keepers, then call or
> just send us an e-mail. We can get it running. It may require a visit to
> us to be refurbished. Some abusive things have been sent to us in the
> past like SixPaks that have been filled with water, Ant farms, lightning
> damage, etc. We can usually bring them back to life.
>
> The relays are custom made for us from a US based relay company in
> Chigaco.
> We sell replacements for $16.00 Try to buy one for less and I think you
> will agree were not gouging anyone.
>
> I wish the group a HNY and do look at the new Eight Pak.
> It has been working for 2 years out of doors now, and we are proud of it's
> new control techannology. It will have expansion abilities too via the
> new control scheme. And the relays are common off the shelf type made by
> many different relay vendors. They are reliable.
>
> Jay
>
>
>> ::::: Thanks for responding Jay. It will clearly show everyone that you
>> care.
>> The thread had a beginning that would make it hard to find.
>> Here it is:
>> Re: [TowerTalk] M2 20M5 SWR - WX0B SIXPACK
>>
>> Bill
>>
>>
>>
>>
>> ----- Original Message -----
>> From: "Jay" <jayt@arraysolutions.com>
>> To: "Bill K2OWR" <k2owr@comcast.net>
>> Cc: <bobn@arraysolutions.com>
>> Sent: Friday, January 01, 2010 09:28
>> Subject: Re: Six pak problems
>>
>>
>>>
>>> Bill,
>>> I looked into the Tower Talk archives and can not find this thread, can
>>> you point me to it.
>>> Also if you have issues please call us and we can quickly diagnose it,
>>> and
>>> or replace it for you. Did you try removeing the armateur keepers as it
>>> says to do in the latest manual or on the support page on our web site.
>>> Look for the "how to test a SixPak" application note. Please share this
>>> with the TTalk folks, and encourage them to call us or email us.
>>> Thank you,
>>> Jay
>>>
>>>
>>>> :::: You may want to look in on the huge thread developing on
>>>> towertalk@contesting.com regarding intermittent relay contacts.
>>>> A LOT of people are having problems. Me, I just gave up on it.
>>>>
>>>> BILL K2OWR
>>>
>>>
>
>
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