The way I am reading this is that Jorge was quoting Arrow's statement saying
that the customer service rep at Arrow was pointing the finger at themselves
and credited Jorge's credit card for the bad toroid.
It appears that Jorge is happy with Arrow's customer service.
Tim, N6WIN.
On Tue, Sep 14, 2010 at 11:07 AM, <n8de@thepoint.net> wrote:
> If the box is in good shape, the damage probably occurred due to POOR
> packaging INSIDE the box.
>
> That is quite obvious!
>
> 73
> Don
> N8DE
>
>
> Quoting Jorge Diez - CX6VM <cx6vm.jorge@adinet.com.uy>:
>
> > Hello,
> >
> >
> >
> > I wanted to share my experience with www.arrow.com. I not have any
> relation
> > with this company, and this was my second purchase there in some years.
> >
> >
> >
> > I bought four big toroids some days ago. Finally I received them at my
> QTH
> > in Uruguay, and one of the was broken..!
> >
> >
> >
> > I asked them if there´s any shipment insurance and they asked me to send
> > photos of the box I received. Fortunatelly I took some photos of the box
> and
> > the torids, so I sent them by email.
> >
> >
> >
> > They determined that “Since the inner box appears to be in perfect
> condition
> > the damage may have resulted from handling in my warehouse”
> >
> >
> >
> > And they debit my credit card. All of this in a few hours.
> >
> >
> >
> > Really they own a new customer. If you are sure you are receiving a great
> > service, you don´t care about $0,50 or $1 in a toroid price.!
> >
> >
> >
> > 73,
> >
> > Jorge
> >
> > CX6VM/CW5W
> >
> >
> >
> >
> >
> > _______________________________________________
> >
> >
> >
> > _______________________________________________
> > TowerTalk mailing list
> > TowerTalk@contesting.com
> > http://lists.contesting.com/mailman/listinfo/towertalk
> >
>
>
>
> _______________________________________________
>
>
>
> _______________________________________________
> TowerTalk mailing list
> TowerTalk@contesting.com
> http://lists.contesting.com/mailman/listinfo/towertalk
>
_______________________________________________
_______________________________________________
TowerTalk mailing list
TowerTalk@contesting.com
http://lists.contesting.com/mailman/listinfo/towertalk
|