I got _very_ good email service. I don't recall which of their addresses I
used - probably customerservice.
Story: The PS for my Quadra died. I needed a schematic, emailed them. They
said, essentially: "A schematic comes with the service manual - want to buy
one?". I replied, essentially "A schematic comes with all first-rate
equipment. Where is the one you left out of my manual?". I got a letter a
few days later with a schematic xerox. I was pleased. The emails were all
responded to within a reasonable time - don't remember, but it must have
been a day or so.
Addendum: I couldn't find the problem, and shipped it to them for an
estimate, expecting to pay big bucks. They fixed it and shipped it back to
me all at no charge, although it was _much_ older than the 1 year stated on
the warranty card that came with it, and they never even asked me to prove
I had bought it new.
Happy Camper W4UK
At 09:58 1/26/03 -0700, Don Richards wrote:
>Does anyone ever receive a response to email sent to Yaesu Technical
>Services? I sent one over a month ago and so far no response. I sent an
>email because getting a telephone reply to a placed call requires one to
>be home if and when a call is returned. That can be a problem for those
>who have work hours or other commitments that may be in conflict with
>Yaesu work hours. W7UPF
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