This has been an extraordinary experience. Back in November, I ordered a pilot
bulb for my G-1000DXA rotator control box; I received an invoice, showing the
wrong bulb shipped, but the shipment never arrived. The last chapter was when
I was told, in December, that they could not be sure which pilot bulb is used,
even though someone there had sent me a copied page from a parts list that gave
the correct number. The tech I was dealing with said it would take "weeks or
months" to determine the right bulb, and that they they would only ship me the
bulb shown in their own parts list "at my own risk" - no return if it turned
out to be wrong.
Even intercession by K7JA seemed to make absolutely no difference, so at that
point I told them to forget the whole thing.
Then, just a couple of days ago, I got an e-mail from someone else at Yaesu
parts, saying that the guy I was dealing with had left the company, and asking
how he could help me. Encouraged, I spoke with the new guy yesterday. To my
astonishment, he was back at square one again - "Which part do you want?" "Are
you sure that's the right one?" The clincher was when I asked if I could ship
by USPS, given the small size of the item. "You can," he said, "But be aware
it's at your own risk, because we can't track shipments by USPS."
I'm just amazed. What kind of a business is unaware of USPS delivery
confirmation, which costs 40 cents? Yaesu used to send these pilot lamps free,
when needed; now you go through two months of hassle over a $4 shipment that
was the wrong item and never arrived. Truly penny-wise and pound foolish.
I hope I never need something large and/or proprietary from them.
7, Pete N4ZR
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