You might compose a short note to them, letting them know of the safety
issue, and your fear of a fire as a result of their failure to
sufficiently deal with the RFI issues they clearly have.
At a minimum, take copious notes, with everyone's name and times/dates,
and what was discussed.
The problem is, if I understand the rules correctly, YOU as the owner
are responsible, and must accept all interference caused to your device.
Maybe Ed H could chime in here, and help clarify that a bit. I am not a
lawyer, and not exposed to this as much as Ed is...
--
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources
On 5/6/20 8:37 AM, EDWARDS, EDDIE J via RFI wrote:
I suggest you don't tell them about how you lock it as a work around solution. Because
there may be some other RF out there that could trigger it too! Ask them to fix the
"susceptibility to RF signals" so that this never happens unexpectedly like
when you're not home.
This is a fire safety issue the manufacturer must fix or else replace with a new unit
that is not "susceptible" to wireless signals as RF signals are everywhere and
that's getting worse every day.
73, de ed -K0iL
-----Original Message-----
From: RFI <rfi-bounces+eedwards=oppd.com@contesting.com> On Behalf Of Randy
Diddel
Sent: Wednesday, May 6, 2020 9:32 AM
To: rfi@contesting.com
Subject: Re: [RFI] Samsung oven RFI update
I reached out to Samsung and logged a trouble ticket with them. The Chatbot/person on the
other end had no idea what Amateur/Ham Radio was nor what RFI was either. After explaining
it to him he repeated his summary of what he thought my issue was, “So your oven is
getting too hot?”
A local repair company is going to come out and take a look. I at least have a
ticket number for the incident logged with Samsung but zero confidence that
they understand what the issue is or that they will be willing to do anything
about it.
The oven is new and under warranty but, well beyond the return date from Lowe’s.
I continue to lock the oven from the panel and it does unlock occasionally. New
behavior is that once locked, after I am done with operating on 40M, the panel
is completely non-responsive and I have to pull the oven out and unplug the
power to it and then plug it back in.
I am going to order up some ferrite and try what others have done as well and
just live with it. The XYL is not interested in trying another brand-she likes
the continuity of the kitchen appliances all being the same brand and finish.
73
K5RHD
/randy
_______________________________________________
RFI mailing list
RFI@contesting.com
https://urldefense.com/v3/__http://lists.contesting.com/mailman/listinfo/rfi__;!!AvPafw!bCVzlOLmZkhB9EVBHho0hQ2UP7tPrGSMmHhaeRwAmxJXX7plEabxHirsa64yyw$
_______________________________________________
RFI mailing list
RFI@contesting.com
http://lists.contesting.com/mailman/listinfo/rfi
_______________________________________________
RFI mailing list
RFI@contesting.com
http://lists.contesting.com/mailman/listinfo/rfi
|