I have found that posting an embarrassing note to Twitter, copied to
Corporate, has repercussions up the food chain - they're terrified
someone with a major follower-count will re-tweet and they hate that
level of bad publicity.
On 8/29/20 10:00 AM, Randy Diddel wrote:
Just a quick update:
Samsung sent out another repair tech and this time they took video and planned on replacing
the system board and touch panel again. The tech seemed to have a good sense of what was
happening and decided not to waste my time or his. He made some notes and a day later the
Samsung CEO’s office replied with the following which is laughable. With Paul’s
suggestion, I searched for UL tags or FCC Part 15 certification and there are no stickers
evident on any part of the sides, top or drawers. I supposed there could be one on the bottom
of the unit but I doubt it.
"Per the technicians notes on file the unit is working within specifications, and HAM
Radio Frequency output is causing an electrical interference with the unit circuit. Which
means the issue is not with the unit, but the equipment being used. The warranty covers
manufactures defects, if there are no defects found with the unit no accommodation can be
offered.”
Respectfully,
Sharhonda
Sharhonda H. | Office of the President
Samsung Electronics America, Inc.
(T) 888-480-5675 opt#1 allow prompt to request ext. 30358|
sharhonda.h@partner.sea.samsung.com
I am going to make a “Mother of All Chokes” as suggested here now that all the
’troubleshooting’ has been done by Samsung. I will take pictures of it and report back on
performance and any changes in the situation.
73
K5RHD
/randy
1. Re: Samsung Oven Update #3 (Hare, Ed W1RFI)
----------------------------------------------------------------------
Message: 1
Date: Fri, 29 May 2020 20:54:51 +0000
From: "Hare, Ed W1RFI" <w1rfi@arrl.org>
To: Dave Cole <dave@nk7z.net>, "rfi@contesting.com"
<rfi@contesting.com>
Subject: Re: [RFI] Samsung Oven Update #3
Message-ID:
<BL0PR16MB246869AA105491A913AACC5E988F0@BL0PR16MB2468.namprd16.prod.outlook.com>
Content-Type: text/plain; charset="Windows-1252"
In my experience, when companies feel there is some potential product
liability, they generally move pretty quickly. When Eaton, for example, found
that its AFCIs were tripping, they put engineers on a plane. At this stage,
let's give thema bit of room and assume that they will do the right thing.
________________________________
From: RFI <rfi-bounces+w1rfi=arrl.org@contesting.com> on behalf of Dave Cole
<dave@nk7z.net>
Sent: Wednesday, May 27, 2020 4:13 PM
To: rfi@contesting.com <rfi@contesting.com>
Subject: Re: [RFI] Samsung Oven Update #3
Well handled!!!!
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources
On 5/27/20 10:26 AM, Randy Diddel wrote:
Hello,
I am a couple of days behind posting this but wanted to update you all as I
know that you are hanging on the edge of your COVID seats! :-)
I found a ?Contact the SEO? form on their site and submitted a detailed,
friendly summary of what has happened with the first repair attempt along with
the description of the issue and my concerns about safety, fire hazard, and
liability. It also allowed upload attachments so I included a copy of my repair
ticket for good measure. This was on Saturday afternoon (Memorial Day weekend).
One Monday (!!!) a representative from the CEO?s office called me on the phone
and took down some more details and contact information. I was shocked that
anyone was paying attention over the holiday weekend. I take this as a good
sign that someone deems this important enough of an issue to make contact with
me right away. I explained that I am not only interested in solving this for
my own selfish reasons but also for the general good and that I would make
myself, radio gear, and oven available for any testing, inspection, or
potential remedy.
As before, I will post any and all developments as they come.
And, as a backup plan, I have ordered a couple of the real big ferrites from
Newark in case this all goes south and there is no resolution. I am trying to
run down a 12V inverter to temporarily power the oven to see if there is any
change in behavior. No luck yet, I may just go get a cheap one from Harbor
Freight.
73
K5RHD
/randy
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