What is reasonable? I really like my Orion 2 and want to keep it in good
shape. If I ever sell it, I want it to be fully functional.
A man has got to know his limitations, and fixing my Orion 2 by myself was not
a good option. I also know nobody who's business is repairing Ten Tec
equipment.
The cost was not trivial. About $250 plus lots for insured postage. Could I
have purchased a new or even used transceiver that would match the
functionality of the Orion 2 for that amount? Certainly not.
I am glad I trusted Ten Tec service to fix my Orion 2.
I hope Ten Tec resumes the designing and manufacturing of ham equipment.
John, N4DXI
-----Original Message-----
From: Kartooo <kartooo@comcast.net>
To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Sent: Tue, Jul 19, 2016 1:49 pm
Subject: Re: [TenTec] service/repair ?
reasonable price by today's standards ?
Larry
n1yw
----- Original Message -----
From: "John Bescher via TenTec" <tentec@contesting.com>
To: tentec@contesting.com
Cc: "John Bescher" <n4dxi@aol.com>
Sent: Tuesday, July 19, 2016 12:26:54 PM
Subject: Re: [TenTec] service/repair ?
I sent my Orion 2 for repairs to Tentec last month with mixed feelings about
how long repairs would take. To my surprise and delight, the rig was sent back,
successfully repaired, in a week, battery and capacitors replaced.
John Bescher, N4DXI
-----Original Message-----
From: Kartooo <kartooo@comcast.net>
To: tentec <tentec@contesting.com>
Sent: Tue, Jul 19, 2016 12:23 pm
Subject: [TenTec] service/repair ?
been a member off and on here through out the yrs, owned many a ten tec rig and
send a few in for repair.
has anyone sent their radio in for repair lately ?
i shipped my omni VII down there yesterday and i'm hoping for a positive
turnout.
the mic amp board was doing funny stuff, a bunch of loud static and humming
whenever the mic cable was disturbed.
any mic, any cable on TX ssb. even when keyed by the KEY. just kept getting
worse
i removed the case, 4 screws on the face, moved the face fwd just a bit to take
the 3 screws that retain the mic amp board to the face and saw nothing......
re soldered all 8 mic pins, no luck
searched the board over with a 10X lens. did this routine 4X's and could not
find a thing.
gave in and wrote ten tec, took about 3 weeks for this reply:
Our service policy is there will be a one hour minimum charge of $140.00
dollars for each transceiver or equipment sent in for repair. If more than one
hour is needed to make the repair then additional charges of $125.00 dollars
per
hour for each hour needed to make the repair. Any parts used for the repair and
return shipping are additional charges. Turn-around time on repairs have been
two to three weeks
keeping my fingers crossed, should be in TN on thurs.
Larry
n1yw
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