Re: [TowerTalk] Force 12?

[Pete Smith <n4zr@contesting.com>]

At 10:42 PM 1/7/2005, Alan C. Zack wrote:
> ...
> At one time they had a gentleman named Natan who was good at answering 
> technical questions but could not help with missing parts.  Only the 
> owner, Tom, could help with parts matters and trying to get his help was 
> useless.  For what ever reason, Natan is no longer with F12.
>
> I would not purchase another F12 product.  Mosley, Cushcraft, and Hy-Gain 
> still have good product lines that are affordable and who still offer 
> customer service after the sale.

It dismays me to see F12 developing such a bad reputation for 
service.  Natan certainly did a good job of handling customer requests when 
he was there, but he was on the east coast, so his hands-on access to the 
factory was always limited.  I corresponded with him at the time he left 
the company, and he gave no indication that it was due to F12 reasons, but 
rather to his interest in pursuing EMT training.

Just for the record, I am volunteer admin for the F12 reflector 
(force12talk@qth.com) but have no other connection with the company.

73, Pete N4ZR

  

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