There does not seem much purpose to go out to Trade Shows to get more
business and then lose twice what you gain through poor customer service.
Other small companies seem to manage to have someone at home answering the
telephone and dealing with problems. If it's a problem to contact them when
in the USA, imagine how frustrating it must be if you live in another
country.
There have been promises that the situation will get better every year, but
there are still the same problems.
In this day and age you are able to pick up a telephone call or email
anywhere in the civilized world, so there is no excuse.
Mike, K6BR
-----Original Message-----
They are a small company that was at Dayton. Give them I bit of a break.
Working Dayton or any tradeshow is very tiring and taxing.
I would keep calling on the phone.
I have had nothing but great service from them. You just caught them in a
tough time.
CC Packet Cluster W0MU-1
W0MU.NET or 67.40.148.194
"A slip of the foot you may soon recover, but a slip of the tongue you may
never get over." Ben Franklin
-----Original Message-----
From: towertalk-bounces@contesting.com
[mailto:towertalk-bounces@contesting.com] On Behalf Of Fredric T. Serota
Sent: Thursday, May 20, 2010 2:47 PM
To: towertalk@contesting.com
Subject: [TowerTalk] How to reach SteppIR
Anyone know how to get through to SteppIR? I have left 4 messages on
answering machines, and emailed 3 times and get no reply all week. Have been
calling on 425-453-1910.
Fred K3BHX
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