[Amps] Does Ameritron have the industrys worse customer service?

[Gary Smith]

Ring them up just after their biz hours start.  What would you rather have? Wait times with elevator music playing and pi$$ing you off, or one person doing a not really too much of a thankful job.  And then bucking up to treat the next caller as if nothing had happened the entire day with the exception of watching bluebirds fly by on a sunny and having warm and happy thoughts?

Did a one day stint at answering the phone in a pub relations outfit one.  It certainly sharpens one's wit and changes one's mind about the those who call land what the world to revolve around them for the next day or so.

Just my tiny rant on this.

Btw: I would rather have to wait (and cal back) to talk to someone who truly knows what's going on than have to explain to everyone I get transferred to over and over with little or no results.

Personally, I have had very good luck with  MFJ/Ameritron in the overall.

73, Gary...wa6fgi

"The working cure for depression: Apathy." 


 
  ----- Original Message ----- 
  From: RICHARD SOLOMON 
  To: Amplifier Reflector 
  Sent: Friday, December 18, 2009 8:17 AM
  Subject: Re: [Amps] Does Ameritron have the industrys worse customer service?



  My most recent experience with Ameritron Customer Service (one month
  ago) was quite pleasant. Phone answered promptly by a knowledgeable
  individual and product shipped promptly. No problems here.
  Perhaps the Swine Flu has caught up with them.

  73, Dick, W1KSZ

  > From: km1h at jeremy.mv.com
  > To: amps at contesting.com
  > Date: Fri, 18 Dec 2009 10:52:56 -0500
  > Subject: [Amps] Does Ameritron have the industrys worse customer service?
  > 
  > Ive been trying 3 days to order parts and keep getting a busy signal.
  > 
  > Carl
  > KM1H
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