[Amps] Does Ameritron have the industrys worse customer service?

[Roger]

Carl wrote:
> The MFJ corporate entity IS a big company.
>
> The problem is that Mr MFJ himself is too cheap to make any improvements in 
> customer service or product quality in some cases.
>
> He is well aware of the phone problem as Ive personally told him that 
> several times in the past at Dayton.  Nothing has changed.
>
> Ameritron, Vectronics, Hi Gain and Mirage were easy to reach and deal with 
> when they were independent. So was Cushcraft under some levels of management 
> and ownership. The jury is still out at MFJ.
>
>   
I usually stay well away from these, but in this case:

Bout 5 or 6 years back ...maybe a bit more, I went round and round with 
MFJ. Never did get anything changed.
OTOH when I had the problem with the HyGain AV640, I sent them an e-mail 
with a few questions.  It took about a week to get an answer with them 
actually calling me.  They were very helpful with suggestions, and service.

73

Roger (K8RI)
> I could care less if it is an American company if its quality and customer 
> satisfaction is in the toilet.Give the Chinese a shot; they seem to take 
> complaints seriously enough to shoot managers.
>
> Carl
> KM1H
>
>
> ----- Original Message ----- 
> From: "David Jordan" <wa3gin at comcast.net>
> To: <amps at contesting.com>
> Sent: Friday, December 18, 2009 2:20 PM
> Subject: Re: [Amps] Does Ameritron have the industrys worse customer 
> service?
>
>
>   
>> Carl,
>>
>> MFJ is not BIG company.
>>
>> How does bashing one of the last ham radio companies in the USA or making
>> topical remarks about Mississippi improve customer services?
>>
>> If you have enough time to bash MFJ on this reflector then you surely have
>> enough time to go to their WEB site page dedicated to collecting comments
>> from customers and submit a reasonable and respectful comment regarding 
>> you
>> experiences and suggestions.
>>
>> Go here to submit your comments: 
>> http://www.mfjenterprises.com/Comments.php
>>
>> Ranting on this reflector doesn't fix anything for any one! Sort a like
>> writing to your senator ;-(
>>
>> 73,
>> Dave
>> Wa3gin
>>
>> p.s. my customer service experience with MFJ/Ameritron has been excellent,
>> helpful advice and at times free parts...your mileage may vary!
>>
>> -----Original Message-----
>> From: amps-bounces at contesting.com [mailto:amps-bounces at contesting.com] On
>> Behalf Of Carl
>> Sent: Friday, December 18, 2009 2:07 PM
>> To: ve3zi at rac.ca; amps at contesting.com
>> Subject: Re: [Amps] Does Ameritron have the industrys worse customer
>> service?
>>
>> Well I finally got thru...
>>
>>
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>>     
>
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