I.C.E. = Great Customer Service!

[ramirezk at emi.com]

 Hi!
  Just in case some of you did not get a chance to read the my
little story on the KP4XS M/M effort I thought I would relate a 
very pleasant experience we had with I.C.E.
    We accidentally burned out our 20m bandpass filter and could 
not find the parts anywhere in Western Puerto Rico the day 
before the contest started. In a last ditch effort I called 
I.C.E. hoping to order a new filter and hoping they could UPS it 
overnight to Puerto Rico. It was 5 PM local time which was 3 PM 
in Indiana. They could have easily made a sale for a new filter 
and charged the appropriate overnight charges but, much to my 
surprise, the friendly salespersons voice at the other end made 
a great suggestion." Why don't I just Overnight all the 
replacement parts to you via UPS?" Not only did he get the parts 
to me the next day which was Friday,the start of the test, but 
he only charged me the UPS postage to boot. I never sensed any 
hesitation or the feeling that I was being a pain in the ass to 
him. I commend I.C.E. for being responsive to the needs of their 
 customers and for assisting us in our moment of angst.
 The ops at KP4XS will do business with I.C.E. in the future!
   73 Ken