[CQ-Contest] A couple of Observations

[Tom Horton]

Was the bad guy in Arizona???
73, Tom K5IID




At 14:28 03/27/02 -0700, Richard Zalewski wrote:
>I pay close attention to the remarks made on the reflector when it pertains
>to manufacturers and vendors.  Most of this feedback has been given with the
>best of intentions and can provide valuable data to us all in making future
>decisions.  With that in mind I would like to pass on a couple of recent
>experiences.
>
>#1  The Good News
>
>I purchased a Force12 C4SXL.  I was very pleased with the quick shipping and
>handling of the product by the seller Texas Tower.  And get this, they
>actually thanked me for the business when we concluded our telephone call.
>But the good news does not stop there.  When I had some questions regarding
>the construction and erection of the antenna, I called Force 12.  Tom
>Shiller took both of my calls and gave me the information I needed in a
>polite and informative manner.  He did not rush off to take another call or
>try to brush me off but filled me in on some "extra" details that were very
>helpful and clearly demonstrated to me the he and his company really cared
>about their products and service.  So thanks Force12.
>
>#2  The Bad News
>
>I had to send my IC775 off for some service.  I had previously talked with
>this repair shop regarding a potential problem and thought I would call him
>and get his opinion on the possible repair.  During that conversation he
>never informed me that he was not an authorized Icom repair station.  In
>fact he indicated that there would be no problem in obtaining parts if
>required.  Certainly he sounded knowledgeable on the product.  So, I sent
>the unit to him with the detail of problems.  Also in the note was my Visa
>number so that he could charge it and return it to me without delay.
>
>He did call about a week after receiving the product to inform me that he
>could not fix one of the problems.  He did not have the proper tools to do
>it and for him to obtain the tools would be too expensive.  He said he would
>look again at the unit and maybe he could "fix it".  About five days later I
>received another telephone call indicating that he had fixed the main
>problem but that the problem requiring additional tools could not be
>repaired.  I said fine send it back to me.  It was then that he informed me
>that he wanted payment via Pay Pal and Pay Pal only no other credit cards.
>A bit miffed that a business would not be taking a bank credit card I paid
>him using Pay Pal.   So here are the caveats:  Check to be sure that the
>place where you are sending your valuable equipment is in fact an authorized
>repair station for that brand.  Check their payment terms in advance.  If it
>is not the factory repair facility, get some real references not ones posted
>to a web site.
>
>
>Vacation or Retire Here
>It's Paradise on the Beach
>www.w7zr.com
>
>
>
>_______________________________________________
>CQ-Contest mailing list
>CQ-Contest at contesting.com
>http://lists.contesting.com/mailman/listinfo/cq-contest