[CQ-Contest] Idiom Press

[VE5ZX]

George

I posted a similar question to this reflector about 2 months ago. Telephone 
calls, emails, fax and Skype calls went unanswered for 6 weeks before I made 
the post to this reflector and TowerTalk. Idiom Press responded to the 
posting on TowerTalk indicating that the reason for not answering was 
because of development of a new product for Dayton.  I got a number of 
emails indicating that this has been a problem with the company for a couple 
of years now. Dayton came and went and still no response. Eventually, I 
declared the package missing and claimed insurance. About 4 weeks later 
after the post office started to investigate the problem I received an email 
from Idiom Press indicating that the card I sent back for conversion was in 
the mail.

The company is alive but the customer service needs considerable 
improvement.

Syl, VE5ZX



--------------------------------------------------
From: <Georgek5kg at aol.com>
Sent: Friday, June 18, 2010 7:23 PM
To: <CQ-Contest at CONTESTING.COM>
Subject: [CQ-Contest] Idiom Press

> I have been trying to contact Idiom Press about having a keyer repaired,
> but 'am getting no response to my voice mails or emails.
>
> If you know whether this company is alive and well or a SK, please let me
> know.
>
> Tnx, George, K5KG
>
> George  Wagner, K5KG
> Sarasota, FL
> 941-400-1960  cell
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