[CQ-Contest] Idiom Press

[David Gilbert]

The really odd thing to me is that they've been getting hammered on that 
subject on the reflectors and on eHam forums for a couple of years or 
more and they even published a reply somewhere about a year ago 
acknowledging the problem and saying that they were fixing it.  It makes 
no sense to me to alienate your customer base that way.  A couple of 
months ago I mentioned (I don't remember if it was here or on one of the 
other reflectors) that I had surveyed a bunch of the really low ratings 
on eHam (the ones and zeros) and roughly 80% of them were for customer 
service issues.  People will sometimes tolerate bad product, especially 
if the seller is responsive in dealing with the problem, but they 
absolutely will not tolerate being ignored ... either before or after 
the sale.

73,
Dave   AB7E


On 6/19/2010 4:43 AM, k3mm at verizon.net wrote:
> They were at Dayton and getting quite an earful about their lack of response to emails, etc.  So they are still around...I guess just keep trying?
>
> Ty K3MM
>
>
> Jun 18, 2010 10:00:12 PM, Georgek5kg at aol.com wrote:
>
>    
>> I have been trying to contact Idiom Press about having a keyer repaired,
>> but 'am getting no response to my voice mails or emails.
>>
>> If you know whether this company is alive and well or a SK, please let me
>> know.
>>
>> Tnx, George, K5KG
>>
>> George Wagner, K5KG
>> Sarasota, FL
>> 941-400-1960 cell
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>>
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>>
>>      
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