[Orion] EXAMPLE OF FINE SERVICE ES SUPPORT

[Harry van Enckevort]

Early January ordered es received a used Orion 565 AT as part of the so
called "used Orion sale" (mic es PS additionally at no charge)
Unfortunately the 2nd package containing the free of charge mic es Power
Supply was shipped by Fedex (or a collector at the factory) to KH6 land
!! es later to FK land (no kidding).
First thought FEDEX wud easily trace the package so did not contact Ten
Tec
abt it. (the rig arrived within a couple of days)
Late February though FEDEX informed me the package was definitely lost
es someone/somehow a claim (procedure) had been initiated.

So finally mailed Stan at sales 3rd of  march es wrote ao :

>>>>>>I do hope this problem will be solved soon es look forward to
receive a package later.>>>>>

Received a reply from Scott Robbins next day :

>>>>Yes, and let me send out another power supply and microphone via
UPS. 
I'll have this out to you in the next day or two.<<<<<<<<<

Received mi package yesterday via UPS at no cost (even no VAT).

THANKS TEN TEC!! 

Harry
PA3ARM