[RFI] FIOS vs DSL
myles Landstein
myles.landstein at gmail.com
Fri Feb 24 05:17:18 EST 2017
see below
myles Landstein
myles.landstein at gmail.com
> On Feb 23, 2017, at 8:17 PM, Rob Atkinson <ranchorobbo at gmail.com> wrote:
>
> On 2/23/17, myles < @gmail.com> wrote:
>> why would you wait so long before you complaign?
>
> Complain to whom? Comcast? You think they care? Apparently they
> don't. There is a thing called ITIL--a.k.a. a ticketing system. My
> tickets in the comcast ITIL system seemed to get blown off. It's not
> like they forgot. They ignored my entries in their work queue,
> probably (yes this is speculation) because I’m not high value.
>>I get your point, but doesn’t matter if they care or not, just depends if you want to fix/work the problem vs hitting an obstacle and walking away, either way your choice which I respect, since you posted here thought you were looking for some help/options.
as to what ticketing system they have, don’t care doesn’t matter as a potential customer, all i’d care about is service, and if I didn’t get it, i’d complain to the supervisor and go up the ladder from there, have them fix the problem and compensate me with a make good… but that is just me.
as to if they ignored your entry in the system who knows the millions of reasons why you didn’t get your order worked, too many to speculate could be a glitch in the system all I was saying is seems like that part could have been fixed simple, but if your not interested in the service walking away is an option.
>
> I give you they screwed
>> up, but customers have responsibility too if they really want something if
>> it was me i’d be on them day after they promised if nothing happened id be
>> asking for a supervisor
>>
>
> In other words, I need them more than they need me. I don’t think so.
>>wasn’t suggesting that at all absolutely wasn’t saying you or anyone ’needs them’. not at all, loads of competition out there.
>
> Not folks I want to be a customer with.
> By the way--you can't call them up. The Xfinity store is only
??Really? Every big company has a phone, yeah you perhaps cant call the store itself, thou not sure you’d ever want to, but was referring to comcast corporate-customer svc which sits over the store 1 (800) 934-6489 you could call them to arrange service or just to complain in fact you could just complain that the store didn’t treat you correctly and then say your not interested in service just filing a complaint comcast has been on record i think for having the worst customer service of all, they are recently effecting programs to try and fix this i think it will get better in time sorry you had a bad experience best of luck
> reachable in person or by email. Incredible but true. Of course if
> they had a phone number you’d get a robot menu thing I'm sure.
> >>number is above, yes sure there is a robot menu too same as lots of companies, life is tough
all i am saying is you have options, options if you wish to proceed, options if you wish to walk away, either way no biggie to me I have no stock in any companies, just a ham trying to help a fellow ham
>
>> if your in FL send me a pvt msg i can try to help out if your still
>> interested in comcast
>>
>
>
> thanks very much but I’m near Chicago.
>>anytime warm regards
>
> 73
> Rob
> K5UJ
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