[RFI] Samsung oven RFI update

[Dave Cole]

You might compose a short note to them, letting them know of the safety 
issue, and your fear of a fire as a result of their failure to 
sufficiently deal with the RFI issues they clearly have.

At a minimum, take copious notes, with everyone's name and times/dates, 
and what was discussed.

The problem is, if I understand the rules correctly, YOU as the owner 
are responsible, and must accept all interference caused to your device.

Maybe Ed H could chime in here, and help clarify that a bit. I am not a 
lawyer, and not exposed to this as much as Ed is...

--
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 5/6/20 8:37 AM, EDWARDS, EDDIE J via RFI wrote:
> I suggest you don't tell them about how you lock it as a work around solution.  Because there may be some other RF  out there that could trigger it too!  Ask them to fix the "susceptibility to RF signals" so that this never happens unexpectedly like when you're not home.
> 
> This is a fire safety issue the manufacturer must fix or else replace with a new unit that is not "susceptible" to wireless signals as RF signals are everywhere and that's getting worse every day.
> 
> 73, de ed -K0iL
> 
> -----Original Message-----
> From: RFI <rfi-bounces+eedwards=oppd.com at contesting.com> On Behalf Of Randy Diddel
> Sent: Wednesday, May 6, 2020 9:32 AM
> To: rfi at contesting.com
> Subject: Re: [RFI] Samsung oven RFI update
> 
> I reached out to Samsung and logged a trouble ticket with them. The Chatbot/person on the other end had no idea what Amateur/Ham Radio was nor what RFI was either.  After explaining it to him he repeated his summary of what he thought my issue was, “So your oven is getting too hot?”
> 
> A local repair company is going to come out and take a look. I at least have a ticket number for the incident logged with Samsung but zero confidence that they understand what the issue is or that they will be willing to do anything about it.
> 
> The oven is new and under warranty but, well beyond the return date from Lowe’s.
> 
> I continue to lock the oven from the panel and it does unlock occasionally. New behavior is that once locked, after I am done with operating on 40M, the panel is completely non-responsive and I have to pull the oven out and unplug the power to it and then plug it back in.
> 
> I am going to order up some ferrite and try what others have done as well and just live with it. The XYL is not interested in trying another brand-she likes the continuity of the kitchen appliances all being the same brand and finish.
> 
> 73
> 
> K5RHD
> 
> /randy
> 
> 
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