[RFI] Samsung oven RFI update

[Don]

I would be tempted to drop a note to consumer reports also. They look 
into potential problems with appliances and talks directly with the 
companies. If you could explain to them now to replicate the problem.......

https://en.wikipedia.org/wiki/Consumer_Reports




You might compose a short note to them, letting them know of the safety 
issue, and your fear of a fire as a result of their failure to 
sufficiently deal with the RFI issues they clearly have.

At a minimum, take copious notes, with everyone's name and times/dates, 
and what was discussed.

The problem is, if I understand the rules correctly, YOU as the owner 
are responsible, and must accept all interference caused to your device.

Maybe Ed H could chime in here, and help clarify that a bit. I am not a 
lawyer, and not exposed to this as much as Ed is...

--
73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 5/6/20 8:37 AM, EDWARDS, EDDIE J via RFI wrote:
> I suggest you don't tell them about how you lock it as a work around 
> solution. Because there may be some other RF out there that could 
> trigger it too! Ask them to fix the "susceptibility to RF signals" so 
> that this never happens unexpectedly like when you're not home.
>
> This is a fire safety issue the manufacturer must fix or else replace 
> with a new unit that is not "susceptible" to wireless signals as RF 
> signals are everywhere and that's getting worse every day.
>
> 73, de ed -K0iL
>
> -----Original Message-----
> From: RFI <rfi-bounces+eedwards=oppd.com at contesting.com> On Behalf Of 
> Randy Diddel
> Sent: Wednesday, May 6, 2020 9:32 AM
> To: rfi at contesting.com
> Subject: Re: [RFI] Samsung oven RFI update
>
> I reached out to Samsung and logged a trouble ticket with them. The 
> Chatbot/person on the other end had no idea what Amateur/Ham Radio was 
> nor what RFI was either. After explaining it to him he repeated his 
> summary of what he thought my issue was, “So your oven is getting too 
> hot?”
>
> A local repair company is going to come out and take a look. I at 
> least have a ticket number for the incident logged with Samsung but 
> zero confidence that they understand what the issue is or that they 
> will be willing to do anything about it.
>
> The oven is new and under warranty but, well beyond the return date 
> from Lowe’s.
>
> I continue to lock the oven from the panel and it does unlock 
> occasionally. New behavior is that once locked, after I am done with 
> operating on 40M, the panel is completely non-responsive and I have to 
> pull the oven out and unplug the power to it and then plug it back in.
>
> I am going to order up some ferrite and try what others have done as 
> well and just live with it. The XYL is not interested in trying 
> another brand-she likes the continuity of the kitchen appliances all 
> being the same brand and finish.
>
> 73
>
> K5RHD
>
> /randy
>
>
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