[RFI] Samsung Oven Update #3

[Hare, Ed W1RFI]

In my experience, when companies feel there is some potential product liability, they generally move pretty quickly.  When Eaton, for example, found that its AFCIs were tripping, they put engineers on a plane.  At this stage, let's give thema bit of room and assume that they will do the right thing.

________________________________
From: RFI <rfi-bounces+w1rfi=arrl.org at contesting.com> on behalf of Dave Cole <dave at nk7z.net>
Sent: Wednesday, May 27, 2020 4:13 PM
To: rfi at contesting.com <rfi at contesting.com>
Subject: Re: [RFI] Samsung Oven Update #3

Well handled!!!!

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 5/27/20 10:26 AM, Randy Diddel wrote:
> Hello,
>
> I am a couple of days behind posting this but wanted to update you all as I know that you are hanging on the edge of your COVID seats!  :-)
>
> I found a “Contact the SEO” form on their site and submitted a detailed, friendly summary of what has happened with the first repair attempt along with the description of the issue and my concerns about safety, fire hazard, and liability. It also allowed upload attachments so I included a copy of my repair ticket for good measure.  This was on Saturday afternoon (Memorial Day weekend).
>
> One Monday (!!!) a representative from the CEO’s office called me on the phone and took down some more details and contact information. I was shocked that anyone was paying attention over the holiday weekend. I take this as a good sign that someone deems this important enough of an issue to make contact with me right away.  I explained that I am not only interested in solving this for my own selfish reasons but also for the general good and that I would make myself, radio gear, and oven available for any testing, inspection, or potential remedy.
>
> As before, I will post any and all developments as they come.
>
>
> And, as a backup plan, I have ordered a couple of the real big ferrites from Newark in case this all goes south and there is no resolution. I am trying to run down a 12V inverter to temporarily power the oven to see if there is any change in behavior. No luck yet, I may just go get a cheap one from Harbor Freight.
>
>
> 73
>
> K5RHD
>
> /randy
> _______________________________________________
> RFI mailing list
> RFI at contesting.com
> http://lists.contesting.com/mailman/listinfo/rfi
>
_______________________________________________
RFI mailing list
RFI at contesting.com
http://lists.contesting.com/mailman/listinfo/rfi