[SCCC] [SDDXC-News] Need some help with recovery from a computer crash

[Ryan Huggins]

Did you have the logs going anywhere other than LotW?  QRZ?  HRDLog.net? etc.?  Going forward, that may be a good thing for you to do.  The saying "two is one and one is none" is applicable in this situation.

As to Dropbox, they have various support methods based upon your account plan.  At a free level, you only get their chatbot and forums.  You have to be at a paid support level to get phone support.

You can try this link: https://www.dropbox.com/support/ for login support generic help files.  Aside from that, if you are not getting their password reset emails, are you sure they have your email address correctly setup in their system?  Have you tried your spam folder?  Are you using a program like Outlook or Thunderbird for your emails?  If yes, have you gone into your email provider's email portal to check their spam filter?  Emails there won't be downloaded by your system.  I've run into that issue with work emails before. 

Did you have your web browser store your passwords?  Did it sync with a "cloud" server?  You may be able to find your dropbox credentials there or on a syncd computer.


-73
Ryan, KI6BTY


On Sunday, July 7th, 2024 at 11:33 AM, Dr. Howard S White <drpaper at kleega.com> wrote:

> Not my computer right now but if I I recall correctly HRD a syncfeature that lets download and sync your entire LOTW, log with your HRD log
> __________________________________________________________
> Howard S. White Ph.D. P. Eng., KY6LA
> Website: www.ky6la.com
> "No Good Deed Goes Unpunished"
> "Ham Antennas Save Lives - Katrina, 2003 & 2007 San Diego Fires, 911"
> Sent from my iPhone
> 
> On Jul 7, 2024, at 11:08 AM, Phil Minch ki4mug at gmail.com wrote:
> 
> 
> 
> There is a very time consuming way to do it. You probably have thousands of QSOs like I do and you can view them 25 at a time and copy to Excel. If you have lots of time on your hands then do a query for all QSOs and keep paging through them.
> 
> If I find a better way, I'll let you know.
> 
> On Sun, Jul 7, 2024 at 10:56 AM Dr. Howard S White <drpaper at kleega.commailto:drpaper at kleega.com> wrote:
> 
> https://www.rickmurphy.net/lotwquery.html
> 
> K1MU LotW Query Pagehttps://www.rickmurphy.net/lotwquery.html
> 
> rickmurphy.nethttp://rickmurphy.nethttps://www.rickmurphy.net/lotwquery.html
> 
> [X]https://www.rickmurphy.net/lotwquery.html
> 
> 
> __________________________________________________________
> Howard S. White Ph.D. P. Eng., KY6LA
> Website: www.ky6la.comhttp://www.ky6la.com
> 
> "No Good Deed Goes Unpunished"
> "Ham Antennas Save Lives - Katrina, 2003 & 2007 San Diego Fires, 911"
> Sent from my iPhone
> 
> On Jul 7, 2024, at 10:44 AM, Jim Price via groups.iohttp://groups.io <jnprice=pacbell.net at groups.iomailto:pacbell.net at groups.io> wrote:
> 
> 
> 
> All – about 2 weeks ago, the laptop that I use in my ham shack for all things ham radio crashed – a Windows problem, apparently. I hired to wrong guy to fix it – files got saved (most of them), but not the programs.
> 
> I have managed to re-load my HRD software, but I can’t find my log. It was being backed up to Dropbox every time there was a change. But now I can’t seem to login to Dropbox. And they have been of Zero help so far in rectifying the problem.
> 
> Does anyone have a real phone number or direct contact for Dropbox tech support? The password reset notes they say they are sending are not coming to me, so I need more personal assistance.
> 
> I may have to use an LOTW download to repopulate my log. But the only thing I see on LOTW is the ability to download confirmed QSOs. Is there a way to have all of the QSOs downloaded?
> 
> Tnx, 73 – Jim K6ZH
> 
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