[Skimmertalk] Mastering the Art of Inspiring, Developing and Empowering People - Mastering Supervisory and Leadership Skills for New Supervisor and Senior Officers adv

manager at course.cbsgroup.com.sg manager at course.cbsgroup.com.sg
Tue Jul 26 01:10:18 EDT 2016

CBS Group: Mastering Supervisory and Leadership Skills for New Supervisor and Senior Officers





Companies can claim 400% tax deductions or 40% cash payout of total training 
expenditure under the Productivity and Innovation Credit (PIC) Scheme.
Terms and Conditions apply.
 For more information, please check out IRAS website here
Course Information

Date:       12th Aug 2016, Friday
Time:        9am to 5pm
Venue:       Concorde Hotel Function Room (f.k.a Le Meridien Hotel) Orchard Road
100 Orchard Road

Fee :       S$ 450 (Nett) S$ 270 (After PIC Grant of 40%)Inclusive of teabreaks and 
Registration is on a 1st come 1st
serve basis. Register early to avoiddisappointment.Click here for registration 

For more information; please contact Jaslyn @ 9767 9686 / 6278 9785 or jaslyn at cbsgroup.com.sg

Mastering Supervisory and Leadership Skills for New Supervisor and Senior Officers

- Must Have Supervisor's Survival Guide to Engaging, Managing & Leading your 
Team Members.

This seminar is to equip executives and supervisors with a clear understanding 
of the importance of leadership effectiveness within the organisation and its 
impact on others. They need to develop skills, knowledge and confidence to 
enable them to effectively lead their teams to ensure that their results meet 
the Organisation's standards and expectation.WORKSHOP OBJECTIVES

At the end of the course, learners will be able to:

1. Lead people, including their peers. 
2. Gain trust and respect of others. 
3. Delegate and allocate resources effectively. 
4. Motivate others to achieve results.


• Key responsibilities of a Supervisor - purpose, functions and role. 
• Awareness of own working and leadership styles: 

• Lead more, manage less. 
• Picking the right leadership style. 
• Decision making through effective problem-solving.

• Manage resources, delegate duties, and empower staff: 

• Getting work done through people: forging a winning team.

• Manage and resolve conflict. 
• Motivate self and others: 

• The impact of motivation on individuals and team performance.

• EQ and influencing skills through positive communication. 
• Coaching and feedback giving, delegation, counselling, mentoring. 
• Time and stress management. 
• Summary and back-to-work application.

TRAINING METHODOLOGY A highly participative training programme with plenty 
of case-studies, role-plays, group discussions, self-assessment, and experiential 
exercises.TARGET AUDIENCE A must attend for new supervisors, senior officers, 
emerging managers, managers, senior managers and directors with fewer than 
five years of supervisory experience and process and production supervisors 
who want the benefit of basic management skills training.TESTIMONIALS

"The course has given a renewed interest in improving my leadership skills 
and creating a positive work environment."
 - Manager, Seletar Country Club 

 "This course has added great value to me personally. I'm confident that I 
will be a great leader to my team." 
 - Manager, Ministry of Education 

"The course was informative and relevant to my work."
 - Assistant Manager, Ministry of Manpower ABOUT THE TRAINER

Catherine Syn has conducted both public and in-company seminars and workshops 
in Secretarial & Office Administrative Practices, Business Correspondence, 
Report, Proposal and Minutes Writing, Customer Service, Handling Complaints 
& The Difficult Customer, Teambuilding, Time & Stress Management, Communication 
& Relationship Management. She has been working closely with individual client 
companies on the development and design of training programmes to their specific 
organisation's training and developmental needs. An approved lecturer with 
the Singapore Ministry of Education, Catherine studied Business in Australia, 
was a Corporate Member of the Institute Of Administrative Management (U.K.) 
and a WDA ACTA certified trainer for WSQ courses including Certified Service 
Professional. She has held the positions of Executive, Manager, Corporate Trainer 
and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, 
secretarial, administrative, front-line sales, engineering, operations and 
service staff of both public and private sectors in Singapore, ASEAN and China. 
As an experienced trainer, she has successfully applied service qualities principles 
and competency assessments in all her communication courses in the areas of 
business writing, face-to-face communication, customer service, managing difficult 
customer-situations using effective interpersonal, communication and problem-solving 
skills. A versatile and bi-lingual trainer, she relates well to all participants 
and has excellent delivery and presentation skills that meet the motivational 
needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz 
Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony 
Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary 
School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, 
Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko 
Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German 
Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, 
Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic 
Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, 
Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, 
Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB 
Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, 
Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, 
ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting 
Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan 
Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives 
International Airport and MNCs in China.    

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