[TenTec] Ten Tec happy versus unhappy customers

[Lee Bahr]

Let me ad the following for food for thought.  I have been using Larson
antennas and Larson antenna mounts on my cars for twenty some years
now.  I have ordered replacement parts from them from time to time
allowing me to use their equipment at relatively low cost for all this
time.  I also have a Diamond mount for my Ham Sticks which is made in
Japan.  I need some parts for it now but I don't really expect any
importer to be able to buy parts for Diamond antennas or mounts.  I
think that stuff is manufactured in Japan.  I don't expect much more
than this from Japanese antenna manufacturers. They have tought me to
expect this. But, I have come to respect a company like Larson who
stands behind their relatively inexpensive antennas and mounts.  I think
of this often when I am in the market for new antennas.  

Paul Plasters wrote:
> 
> Hello all;
>    One week ago today, I asked for any unhappy ten tec owners to contact me
> and let me count them.
> I then received a request asking me to also count the Happy ones also.
> 
> Here is the result:
> 13 very happy contented Hams
> 
> 2 unhappy one much more so than the other
> 
> 3 of whom had mixed feelings, one said Ten Tec is "good but not yet
> perfect"  and one whose complaint was very minor in my personal estimation,
> although the problem may have been more important to him
> 
> I guess Ten Tec is not perfect, but neither am I, or most of the rest of
> the inhabitants of this world.  I know there is much animosity towards the
> United States from other countries, but is the products from their country
> perfect?  Are their citizens perfect?
> I personally try to buy American made items if I can, resorting to other
> country made merchandise when necessary.  Some time I think the American
> made merchandise is maybe not the best, but I understand the problems, and
> can contact the manufacturer if need be.  It is much harder to do when I
> have something made elsewhere.  I can give many examples if you desire.
>         If a customer has a beef about the company he has done business with, he
> should air it.  ONCE.  If he is just whining or snivelling, or on a
> vendetta, he should not do it on a net created to exchange ideas among
> users, as soon they will soon unsubscribe and no one will have any benefit.
>           If you have constructive comments, or how to repair, make better, make
> work that you want to share please do so.  If you want to ask for help,
> advice etc. please do so.  If you have operating tips, please do so.  If
> you just want to whine, and complain, most of us will just hit DELETE
> buttons, and it will be like you never sent the letter at all.
> 
> This is the last I will say on the subject, as I am here for the learning
> that can happen in a net like this.
> 
> 73 to all, sorry to take up so much room, all I meant to do was report the
> count numbers.  Paul K9PEP
> 
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