[TenTec] UPS and the dreaded damaged package

[Jim]

I had a new experience with UPS just yesterday. My Omni VI was returned from
Ten-Tec and the driver knocked on the door and told me he had a box for me
in the truck. I had to go out and carry it to the house. No big deal, I
suppose, but this isn't what I'm accustomed to from UPS.

Jim W4KY
-----Original Message-----
From: J. Pursley <kf5mc@flash.net>
To: bill buchanan <wb4wen@hotmail.com>
Cc: tentec@contesting.com <tentec@contesting.com>
Date: Sunday, November 22, 1998 09:47
Subject: Re: [TenTec] UPS and the dreaded damaged package


>
>I have on several occasions had problems with UPS damaging equipment. After
>a lengthy wait for them to act I lodged a formal complaint to the State
>Attorney General's Office. The response was quite swift after that. On one
>delivery UPS left my Omni VI in a carport about 60 feet from the house and
I
>did not find it for three days, by that time the container was soaked from
>rain. UPS has definitely lost its touch. I have found the Post office a
>better method for smaller articles. Nothing is perfect. ....JOe
>
>bill buchanan wrote:
>
>> To ALL
>>
>> Many good replies concerning UPS and the dreaded damaged package.
>> Seems that most agree that we must begin to hold our service society to
>> its contracts...otherwise there is going to be a continual and
>> increasing insensitivity to the fact that they subsist by the wishes of
>> those they contractually service. It is the desire for ever enlarging
>> base without the abality to properly service (greed) that can and does
>> become the hunger that eats at all. At the same time it is up to us to
>> be as careful to treat those within the machine to the care and
>> understanding that we desire reflected upon us.
>>
>> It is my natural tendency to leave well enough alone. This also reflects
>> many who lean the same direction. At times it is necessary to put away
>> passivity and do what is right.
>>
>> I've always appreciated Ten Tecs care and feeding of those who have
>> purchased new or used equipment in the Ten Tec line. This reflector
>> exists for several reasons , one ,as a customer base for comment on not
>> only the equipment, but also the service provided. Whether good or bad.
>>
>> As with the UPS item there is always the exception to the rule, but
>> guys/gals let us know about it, too. Enjoy the reflector and all it
>> offers.
>> We've got alot of nice OMs, YLs and XYLs out there, and a few of them
>> use TEN TEC, and some of them are on this reflector.....Its a minor
>> group on the internet, but a fine one!
>>
>> 73
>>
>> Bill
>> WB4WEN
>>
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>
>
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