[TenTec] Caution on Heil Headphone Adapter Cables

[James F Morgan]

What did heil Customer Service have to say about it?
( I made my own adapter)..73  Jimmy AE4NA

On Thu, 3 Jun 1999 06:31:18 -0400 "Brian J Keegan" <brimail@home.com>
writes:
>
>This past January I bought my wife a Heil Proset 5 with the hand 
>switch and
>a Kenwood adapter cable. Last week she had trouble with the handswitch 
>while
>we were on vacation in Maine. She hadn't used it for a few months as 
>she
>grew to prefer a footswitch at home. I discovered an ugly solder joint 
>in
>the 8 pin connector had seperated. But ALL the solder connections were 
>ugly.
>Either too much or barely enough solder. Further investigating 
>reveiled
>excess wire on one of the leads in the PTT jack was very, very close 
>to the
>other contact. In addition the stress fold overs (the two flaps that 
>are
>supposed to be folded over onto the cable jacket) of both the PTT and 
>MIC
>jacks are not used. They don't even leave enough jacket for the user 
>to fold
>them onto. This means when you create pull on these two plugs during 
>normal
>use all the stress is on the solder connections.
>
>This past Tuesday I called the big time ham radio supply house who 
>sold
>these items to us and after some discussion was able to convince him 
>to send
>us a replacement. (Originally he said we had to send it to Heil for 
>repair
>or buy a new one. He couldn't exchange it as "defective") The 
>replacement
>arrived yesterday (very fast service) and don't ya know it has the 
>same
>unprofessional quality? Unreal!
>Next time I'll take the time to make my own.
>
>We do, however, highly recommend the headset. It's absolutely the 
>best. It's
>light, receive audio sounds great, and we get nothing but rave audio
>reports. Oh yeah, she has the "rag chew" cartridge.
>
>I am in no way affiliated with Heil. Just an 90% satisfied customer 
>passing
>on some thoughts spurred on by a recent thread.
>
>Brian KF2HC
>
>
>
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