[TenTec] Jupiter firmware problems...NOT!

[Chris Robson]

I respect John's comments about software problems & Quality control, 
however I also see some of his comment as a lack of forward thinking, since 
I believe equipment like the Pegasus and Jupiter are leading edge 
technology in Ham Radio and sometimes  you have to make an effort to leap 
forward, that is something lacking in quality systems mentality. I say this 
on the day we are going through our renewal of ISO9000 certification. If we 
went through every tiny hoop that QC wanted us to go, we would never take a 
chance on anything. I would like perfect software for my Jupiter, however 
the majority of the releases have been very stable and fixes have been very 
timely. I guess, John hasn't owned any contest software recently, bug fixes 
are a way of life and a true test of a great product. No amount of QC 
in-house could ever cover all the bases like releasing to the masses, it's 
the response time to issues that counts. I'm sorry if I hurt anyone's 
feelings, I just wish my suppliers and customers were as responsive as Ten 
Tec is to it's customers. I'll take the new releases, bugs-an-all. This is 
one customer that won't "beat the dog".
73, Chris KB3A