[TenTec] Jupiter firmware problems

[Tom Beach]

I agree with you Chris.  I'm not paying for these upgrades.  My radio now
does more than it did a year ago.  The radio met my expectations not long
after I power it up.  Now it exceeds my expectations!  I bet a lot of
Jupiter owners enjoy the upgrades so they have something new to check out.
You can always reload an older version and TT has fixed the few bug there
have been.

Tom / N1OPO

----- Original Message -----
From: "Chris Robson" <crobson@robsonco.com>
To: <tentec@contesting.com>
Sent: Monday, August 26, 2002 7:19 AM
Subject: Re: [TenTec] Jupiter firmware problems...NOT!


> I respect John's comments about software problems & Quality control,
> however I also see some of his comment as a lack of forward thinking,
since
> I believe equipment like the Pegasus and Jupiter are leading edge
> technology in Ham Radio and sometimes  you have to make an effort to leap
> forward, that is something lacking in quality systems mentality. I say
this
> on the day we are going through our renewal of ISO9000 certification. If
we
> went through every tiny hoop that QC wanted us to go, we would never take
a
> chance on anything. I would like perfect software for my Jupiter, however
> the majority of the releases have been very stable and fixes have been
very
> timely. I guess, John hasn't owned any contest software recently, bug
fixes
> are a way of life and a true test of a great product. No amount of QC
> in-house could ever cover all the bases like releasing to the masses, it's
> the response time to issues that counts. I'm sorry if I hurt anyone's
> feelings, I just wish my suppliers and customers were as responsive as Ten
> Tec is to it's customers. I'll take the new releases, bugs-an-all. This is
> one customer that won't "beat the dog".
> 73, Chris KB3A
>
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